2/10 Terrible
Holly
28 Dec 2024
Disliked: Staff & service
Poor service
We have stayed at this hotel before and had a good experience so booked (through Hotels.com as we always do) for one night when heading back south. On arrival we were told that our confirmation number was not correct and that they did not have a reservation for us, even though we showed a receipt from Hotels.com. The staff offered no assistance and simply told us to rebook another room and sort it out with the third party later. As it was late we didn’t really have another option so have paid twice for the room. When we got to our room the thermostat wasn’t working so we called the desk and asked that they bring batteries as we suspected that was the issue. Staff agreed - waited two hours no one came. The staff are uninterested in providing any helpful service. We won’t be booking at this location again.
Holly
Stayed 1 night in Dec 2024