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Candlewood Suites Polaris, an IHG Hotel

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites Polaris, an IHG Hotel

Pillow-top beds, desk, blackout curtains, iron/ironing board
Room amenity
Exterior
Property amenity
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Pool
  • Air conditioning
  • Kitchen
  • Gym
  • Laundry

Explore the area

Map
8515 Lyra Dr, Columbus, OH, 43240
  • Magic Mountain Fun Center
    5 min walk
  • Polaris Fashion Place
    12 min walk
  • Topgolf
    3 min drive
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    19 min drive

Room options

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 32.5 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Communications, Mobility, Access Tub)

Room amenity

Suite, 1 Bedroom, Accessible, Non Smoking (Communications, Mobility, Access Tub)

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Studio, 1 Queen Bed, Accessible (Communications, Mobil, Access Shower)

Pillow-top beds, desk, blackout curtains, iron/ironing board

Studio, 1 Queen Bed, Accessible (Communications, Mobil, Access Shower)

  • 49 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

  • 32.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Room amenity

Studio Suite, 2 Double Beds

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom

  • 49 sq m
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Studio, 1 Queen Bed, Accessible (Communications, Mobility, Access Tub)

Pillow-top beds, desk, blackout curtains, iron/ironing board

Studio, 1 Queen Bed, Accessible (Communications, Mobility, Access Tub)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible, Non Smoking (Communications)

Pillow-top beds, desk, blackout curtains, iron/ironing board

Studio Suite, 2 Double Beds, Accessible, Non Smoking (Communications)

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (Communications, Roll-In Shower)

Room amenity

Room, 1 Bedroom, Accessible, Non Smoking (Communications, Roll-In Shower)

  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Communications)

Room amenity

Suite, 1 Bedroom, Accessible, Non Smoking (Communications)

  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Communications)

Pillow-top beds, desk, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Communications)

  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Four Points by Sheraton Columbus-Polaris

Pet-friendly
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (41)
The price is AU$148
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Four Points by Sheraton Columbus-Polaris

About the area

Columbus

With a stay at Candlewood Suites Polaris, an IHG Hotel in Columbus (Polaris), you'll be within a 15-minute drive of Ohio State University and Easton Town Center. .This hotel is 13.3 mi (21.4 km) from Greater Columbus Convention Center and 8.9 mi (14.4 km) from Columbus Zoo and Aquarium.

What's nearby

  • Magic Mountain Fun Center - 5 min walk
  • Polaris Fashion Place - 12 min walk
  • Topgolf - 3 min drive
  • Otterbein University - 5 min drive
  • Easton Town Center - 12 min drive

Getting around

  • John Glenn Columbus Intl. Airport (CMH) - 19 min drive

Restaurants

  • ‪Texas Roadhouse - ‬4 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪The Cheesecake Factory - ‬12 min walk
  • ‪Twin Peaks - ‬3 min walk
  • ‪Brio Italian Grille - ‬13 min walk

About this property

Candlewood Suites Polaris, an IHG Hotel

Suburban Columbus hotel in Polaris with free parking
Candlewood Suites Polaris, an IHG Hotel offers 122 accommodations with DVD players and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Make yourself at home in one of the 122 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, and LED televisions with cable programming provide entertainment. Conveniences include desks and microwaves, and housekeeping is provided weekly.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a picnic area.
Grab a bite from the grocery/convenience store serving guests of Candlewood Suites Polaris, an IHG Hotel.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • DVD player
  • Full-sized fridge
  • Corner/local shop
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • DVD player
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property enforces quiet hours from 10:00 PM to 8:00 AM

Renovations and closures

The following facilities or services will be unavailable from December 9 2024 to December 31 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total (up to 79 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 93.19 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and window guards

We should mention

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Polaris
Candlewood Suites Polaris
Candlewood Suites Polaris Columbus
Candlewood Suites Polaris Hotel
Candlewood Suites Polaris Hotel Columbus
Candlewood Columbus
Candlewood Suites Polaris Columbus, Ohio
Columbus Candlewood Suites
Candlewood Suites Polaris Aparthotel Columbus
Candlewood Suites Polaris Aparthotel
Candlewood Suites Columbus

Candlewood Suites Polaris, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 400 out of 938 reviews" "
Rating 8 - Good. 284 out of 938 reviews" "
Rating 6 - Okay. 120 out of 938 reviews" "
Rating 4 - Poor. 67 out of 938 reviews" "
Rating 2 - Terrible. 67 out of 938 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Takisha

Business traveller
Liked: Amenities
Nice hotel, location is great. Hotel could be cleaner.
Stayed 8 nights in Sep 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to restaurants, grocery stores, gas stations, big chains and smaller stores. Easy freeway access to 71. The room was good and well-appointed. I like the larger bottles of soap, conditioner, etc., instead of those tiny one-use items. It seems so much more eco-friendly. All the staff I spoke with were amazingly friendly and helpful. There was a noisy room near mine. At midnight to 1 or 2am, walls and stomping and my pans rattling. I dont know where it came from. After they left, it was very quiet. There was also a shop in the lobby for some food items. I would choose thise hotel and location again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Great value.
Room was clean and had everything you need in an extended stay hotel. Very clean facility and a friendly staff. Great value
Stayed 1 night in Jun 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Audwynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was easy to get to from the highway and you have multiple national restaurants within a 3 minute walk. Would stay here again for sure! Also the front desk was very nice!
Stayed 2 nights in May 2024

8/10 Good

Sabrina, Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in May 2024

10/10 Excellent

Mashia

Stayed 2 nights in May 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like having a kitchen and separate sitting room and bedroom. Haven't checked out the hot tub yet, but plan to!
Stayed 4 nights in Dec 2023

10/10 Excellent

ALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Caren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO PHONE NUMBER FOR HOTEL
No way to contact the hotel directly….Number no longer in service??? I want able to cancel/change my reservation or to get a refund. It’s really upsetting.
Stayed 5 nights in Aug 2023

8/10 Good

Dan

Stayed 2 nights in Aug 2023

4/10 Poor

Joy

Travelled with family, Business traveller
Candle wood suites @Polaris was filthy inside and out ! Stayed there for 5 nights and never seen housekeepers anywhere ! Halls elevators, trash cans overflowing ! Room was sketchy , hair in bathroom .. I had to run to store and buy cleaning supplies AC was better than outside but not by much in the room ..would not stay again Staff at front desk were great and always friendly!
Stayed 4 nights in Jun 2023

10/10 Excellent

Prggy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very convenient to all the things we wanted to do. Convenient, right in between my two girls homes. The only thing I don’t like is we left our room extremely clean and some sort of $100. Deposit is still pending on my credit card. We have been home nearly one week.
Stayed 5 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
No breakfast buffet i was charged 100. For incidentals and it took 15 days for it to be returned to my cc staff not very friendly or helpful
Stayed 2 nights in May 2023

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location with restaurants and stores
Stayed 5 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, convenient, affordable and spacious
Stayed 3 nights in May 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay at Candlewood Suites Polaris (near Westerville Ohio). Friendly staff. Our puppy Raider 🐶 loves ❤️ Candlewood Suites. Thank you. Rose and Lou and Raider
Stayed 3 nights in Apr 2023

4/10 Poor

ROBERT R

Travelled with partner
noisy!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service
Comfortable bed, comfortable nice to have a fridge and microwave

8/10 Good

Ross

Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ehhh
we were called the day of because you over booked to have our room changed which was fine as long as we had a room. When we got there two other guests complained of no hot water. The next day our brother in-law who was also coming to stay got to their room and were in there for over and hour or two were told that you guys over booked and they had to find another hotel. While they were down at the desk another couple walked into their room to find someone else already had that room. To top it off we had the fire alarm go off at 5am and I do feel that it was super unorganized. I've stayed here many many times ok ver the last 10 years and I think the hotel has just gone down a lot. Its not a terrible place but I think I'll have to find another place to stay. The cleaners don't smile, they just give off a very rude vibe.
Stayed 2 nights in Mar 2023

10/10 Excellent

Shanita

Stayed 2 nights in Feb 2023