Although the hotel had a 24 hour advance notice for cancellations, our plane had mechanical issues, so we had to stay an extra night in Santiago. We sent an email to Hotel Alborada to let the staff know that we would not be arriving that night as planned. When we arrived the following day, the staff cheerfully refunded us for the night before. They did not have to, so we were quite surprised and pleased with this decision. Throughout our stay, the staff worked hard to accommodate our various needs and treated us in a very respectful manner. My room and bathroom were very large and spacious compared to most hotels that I have stayed in. Although the street that we were on was quiet, the hotel was conveniently located near the center of the city, where there were many shopping facilities and places to eat, as well as a central park with various attractions.