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Orsett Hall Hotel

4.0 star property

Photo gallery for Orsett Hall Hotel

Indoor wedding
Exterior
Chapel
Suite
2 bars/lounges

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking available
  • 24/7 front desk
  • Spa
  • Bar

Explore the area

Map
Prince Charles Avenue, Grays, England, RM16 3HS
  • London Cruise Terminal
    ‪7 min drive‬
  • Lakeside Shopping Centre
    ‪8 min drive‬
  • Bluewater Shopping Centre
    ‪18 min drive‬
  • London (STN-Stansted)
    ‪39 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 16.00 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite

Suite

  • 60.00 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double

Executive Double

Executive Double

  • 26.00 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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The price is AU$176
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About the area

Grays

With a stay at Orsett Hall Hotel in Grays, you'll be within a 15-minute drive of Lakeside Shopping Centre and Thames River. .This spa hotel is 13.1 mi (21.1 km) from Bluewater Shopping Centre and 19 mi (30.6 km) from Brands Hatch Circuit.

What's nearby

  • London Cruise Terminal - 7 min drive - 9.7 km
  • Tilbury Fort - 8 min drive - 10.1 km
  • Lakeside Shopping Centre - 8 min drive - 9.9 km
  • Festival Leisure Park - 11 min drive - 14.5 km
  • Bluewater Shopping Centre - 18 min drive - 21.2 km

Getting around

  • Stanford-Le-Hope Station - 4 min drive
  • Stansted Airport (STN) - 39 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Golden Sands - ‬5 min drive
  • ‪Bell Inn - ‬5 min drive
  • ‪Hardie Park Cafe - ‬5 min drive
  • ‪Mr Pickwicks - ‬6 min drive

About this property

Orsett Hall Hotel

Hotel in Grays with a full-service spa and bars
Orsett Hall Hotel offers 56 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include a hot tub and a sauna.
Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 56 air-conditioned guestrooms. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a hot tub and a sauna. Additional features at this hotel include complimentary wireless internet access, wedding services, and a ballroom.
For lunch or dinner, stop by Garden Restaurant, a restaurant that specializes in British cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. English breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Garden Restaurant - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Sartoria Cafe - Onsite café. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (surcharge)

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 16 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Garden Restaurant
  • Sartoria Cafe

Things to do

  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • In-room sofa bed
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Premium bedding
  • Sofa bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16 per person
  • Late check-out fee: GBP 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Orsett Hall Grays
Orsett Hall Hotel
Orsett Hall Hotel Grays
Orsett Hall Hotel Hotel
Orsett Hall Hotel Grays
Orsett Hall Hotel Hotel Grays

Orsett Hall Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 285 out of 550 reviews
Rating 8 - Good. 150 out of 550 reviews
Rating 6 - Okay. 63 out of 550 reviews
Rating 4 - Poor. 28 out of 550 reviews
Rating 2 - Terrible. 24 out of 550 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property is very nice and beautiful. But we only book for the spa, and we get to the hotel we were told that the spa is closed for new years day which was a disappointment for us , because it was our anniversary and we was looking forward to it .
Stayed 1 night in Dec 2024

4/10 Poor

D J

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Orsett hall 4 star hotel.
On arrival the night receptionist greeted us by putting out the cigarette he was smoking by the reception door. Then could not find our booking as it had not been printed out. When asked about our car we informed him it was in a ‘disabled bay’. We were allocated our room number 56 given the keys and told to follow the signs. Little did I know it was going to be a route march to the other end of the hotel up and down lots of stairs. Not good if you are disabled although there are lifts if you look for them. The room was reasonably clean but not as any of the advertised ones on the website. It had restricted head height with chairs underneath. The bed mattress was old lumpy and had springs “digging in’. The pillows were lumpy. The fitted wardrobe was dangerously loose and fell forward when you opened the door. The bed side lamp only turned off via the plug behind the bed side unit. The shower was cold the toilet was running water all the time. And the bathroom light fan was noisy & ran for twenty mins every time the door opened with no ‘night switch’ and had a light was hanging from the ceiling. The receptionist when we pointed out the problems was polite stating that she would inform her manager and that they would be in touch. (Still waiting at time of writing this.)
Light hanging from ceiling in bathroom
Dangerously loose built in wardrobe
Dirty Aircon vents above head area of bed.
Missing trim on dangerously loose wardrobe
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff but hell is other guests
We stayed for the Christmas period while visiting family in London. The hotel was easy to find and the grounds were lovely. Unfortunately our trip was ruined slightly by an extremely noisy room next to ours. The staff were incredibly understanding and moved us to another room without question. However you can still clearly hear other rooms, so if you are sensitive to noise keep that in mind.
Stayed 3 nights in Dec 2024

8/10 Good

Sunny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were allocated a loft room which was below our expectation compared with what we saw on the website when making the booking, and previous positive experience of the hotel. They need to maintain their standards for all customers without exception. The menu options available very critical as well. But generally exceptional.
Stayed 1 night in Dec 2024

4/10 Poor

Ray

Travelled with partner
Reception staff were not helpful when we booked In.Air conditioning was not working needed filter changed we had to move to another room.Overall disappointing booked for February but have cancelled.
Stayed 1 night in Dec 2024

10/10 Excellent

asad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

10/10 Excellent

Bob Daniel

Stayed 1 night in Dec 2024

4/10 Poor

Anjali

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed for 2 nights. Room was lovely and comfortable. Unfortunately the functions we attended were in rooms which were far too cold. Despite dressing up for the occasions virtually all had to keep coats or jumpers on. A shame! We are still recovering from colds. Breakfast in the Garden Brasserie again, the room was cold. Asked for a poached egg, this was not possible. Would expect a request to be met after paying £16 for the breakfast. Very disappointed!
Stayed 2 nights in Nov 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Zehra

Stayed 1 night in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Angela

Stayed 1 night in Nov 2024

8/10 Good

P

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed overnight on business. Had booked on Expedia as saw property had pool, sauna. On arrival was informed that it's £10 per hour, per person to use the leisure facilities! Won't be booking again on this basis, as it had not been advertised as such on Expedia. Breakfast was good and staff nice.
Stayed 1 night in Oct 2024

8/10 Good

Oluremi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to event
Stayed 1 night in Oct 2024

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first I couldn’t find a way out to road. No sign ‘Exit’ enable me to drive out easily especially when it was dark. It was almost impossible to close the blind in bathroom. I couldn’t dare to stand in bath naked in front of window where residents or staff could see me. I just managed to reach blind cord using my finger tips as the the cord was 2/3rd way up the window in Room 5. Short people, like my partner, couldn’t reach it at all unless he climbed onto window sill - no way as he was 85 years old. Blind should be left diwn at our arrival. Bathroom apart from blind was good but poor designed and not good for safety as there was no grab handle in bath area. My partner again couldn’t use bath/shower as due to his age he has poor balance. I found it uncomfortable to use the shower as my face had to be close to wall at bath end because the shower head was too short to wall so I was unable to relax under the shower due to curved bath end. Apart from these problems our stay was enjoyable. Staff were so lovely with very good attitude to Deaf people like us. We enjoyed the stay.
Stayed 2 nights in Nov 2024

8/10 Good

Andrew

Business traveller
Liked: Amenities
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice and clean with good rooms and facilities. I cannot understand why you have to pay £50 per night as a holding deposit for your room. The hotel could be like every other hotel and take a ‘swipe’ of you me card and charge anything directly to that. Now, I am £200 out of pocket (for up to 2 weeks according to the staff) until the hotel decides to return this money to me. Completely unnecessary. Also, although almost ever member of staff was friendly, polite and professional, one staff member in the brasserie was very different in their approach and not to the same high standard as the others
Stayed 4 nights in Oct 2024

2/10 Terrible

Amy

Stayed 1 night in Oct 2024

8/10 Good

Sam

Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel room was lovely staff great will definitely be back
Stayed 1 night in Oct 2024

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Celia

Liked: Staff & service, property conditions & facilities, room comfort
Love
Stayed 1 night in Oct 2024

8/10 Good

Paul

Stayed 1 night in Oct 2024