There are not enough stars for the staff at the reception desk! Any question, big or smile was answered with patience and consideration and it started with day 1 of our 6 night stay. Husband fell at the train station at the airport. We arrived at Scandic Weber with him needing medical attention (after the long flight from California). The gentleman at the desk, Peter, made the necessary phone calls, called for a taxi and off we went to an "urgent care" medical facility where he received a couple stitches in his head, cleaned a large open wound on his arm and received a tetanus shot. Fortunately our trip improved dramatically after that 1st day. Great help at the desk for suggestions on places to eat, walking to sights, etc, etc.