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Andaz Macau

5.0 star property

Photo gallery for Andaz Macau

Water park
Restaurant
Gift shop
Exterior
Shopping centre

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Breakfast available
  • Gym
  • Room service

Explore the area

Map
Nascente da Avenida Marginal Flor, Cotai
  • Cotai Strip
    ‪12 min walk‬
  • Venetian Macao Casino
    ‪17 min walk‬
  • City of Dreams
    ‪2 min drive‬
  • Macau (MFM-Macau Intl.)
    ‪8 min drive‬

Room options

View all photos for 2 Twin Beds (High Floor)

Free minibar, in-room safe, desk, blackout curtains

2 Twin Beds (High Floor)

  • 34 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Andaz Suite

Andaz Suite

Andaz Suite

  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Twin Beds

Free minibar, in-room safe, desk, blackout curtains

2 Twin Beds

  • 34 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

1 King Bed

  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Twin Beds with Balcony

2 Twin Beds with Balcony

2 Twin Beds with Balcony

  • Sleeps 4
  • 2 Twin Beds

View all photos for 1 King Bed (High Floor)

Free minibar, in-room safe, desk, blackout curtains

1 King Bed (High Floor)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Andaz Studio

Andaz Studio

Andaz Studio

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

The Parisian Macao

  • Pool
  • Spa
  • Free airport shuttle
  • Kids pool
4.5 out of 5, Wonderful, (1152)
The price is AU$380
for 1 room
includes taxes & fees
12 Apr - 13 Apr
The Parisian Macao

About the area

Cotai

When you stay at Andaz Macau in Cotai, you'll be connected to the convention center, within a 5-minute drive of Venetian Macao Casino and Cotai Strip. .This family-friendly hotel is 1.1 mi (1.8 km) from City of Dreams and 5.2 mi (8.4 km) from Lisboa Casino.

What's nearby

  • Cotai Strip - 12 min walk - 1.1 km
  • Eiffel Tower at The Parisian Macao - 13 min walk - 1.1 km
  • Venetian Macao Casino - 17 min walk - 1.5 km
  • The Londoner Macao Casino - 19 min walk - 1.6 km
  • City of Dreams - 2 min drive - 1.8 km

Getting around

  • Cotai West Station - 5 min walk
  • Zhuhai Station - 18 min drive
  • Macau Intl. Airport (MFM) - 8 min drive

Restaurants

  • ‪Jin Yue Xuan - ‬12 min walk
  • ‪Lord Stow's Bakery & Cafe 安德魯餅店及咖啡店 - ‬19 min walk
  • ‪星巴克 - ‬14 min walk
  • ‪TDR - ‬12 min walk
  • ‪Hiro Ramen - ‬12 min walk

About this property

Andaz Macau

Luxury hotel with a free water park connected to the convention center in Cotai
Andaz Macau offers 715 air-conditioned accommodations with free minibar items and safes. 65-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries.

This Cotai hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a complimentary water park, a lazy river, an indoor pool, and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

Make yourself at home in one of the 715 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreational opportunities offered, including a complimentary water park, an indoor pool, and a lazy river. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at Andaz Kitchen, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Andaz Kitchen - Onsite restaurant.
Andaz Bar - Onsite bar. Open daily.
Andaz Lounge - Onsite lobby lounge. Happy hour is offered. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: HKD 261.80 for adults and HKD 130.90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Andaz Bar
  • Andaz Kitchen
  • Andaz Lounge

Things to do

  • 24-hour gym
  • Free water park
  • Indoor pool
  • Lazy river
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • Access to nearby outdoor pool
  • Art supplies
  • Free cot
  • Free water park access
  • Indoor pool
  • Lazy river
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • Hardwood flooring in room
  • Lift (119 centimetre wide door)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 18 to April 17:
  • Water park

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 446.2 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: HKD 1000 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately HKD 261.8 for adults and HKD 130.9 for children
  • Rollaway bed fee: HKD 446.2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 7:00 AM to 10:00 PM
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision

Property is also known as

Andaz Macau Hotel
Andaz Macau Cotai
Andaz Macau Hotel Cotai

Andaz Macau Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 145 out of 180 reviews
Rating 8 - Good. 23 out of 180 reviews
Rating 6 - Okay. 5 out of 180 reviews
Rating 4 - Poor. 1 out of 180 reviews
Rating 2 - Terrible. 6 out of 180 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

CHEW HONG

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at Andaz Macau. Stayed there for 2 nights for this latest trip. Encountered few “not so great” events which started with - Delayed in room readiness. Arrived at 3pm but 1 of the 2 booked rooms was not ready. Even though we were promised to have the room’s cardkey delivered to the available room and we will be able to access immediately after we were back to the room. However, it was not available and we had to call and wait for it. - Spoilt toilet door. The first room’s toilet sliding door can be frosted through manual button for privacy purpose. We initially noticed that the door was out of the hinge so we requested for repairs. The repairmen arrived promptly. After investigation, they repaired the sliding hinge but with another issue where the frosting mechanism would need “precise” positioning for it to work and repairing it may need hours. We hope the hotel could work on ensuring the facilities’ conditions before handing the room to their guests. Overall, the place is great with excellent shuttle service around Galaxy compound and the hotel front desk service is excellent. Hope to see improvements on my next trip!
Stayed 2 nights in Dec 2024

10/10 Excellent

Kwok Hung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, all staff are very nice and friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Helen

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Wai Ip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower place design is so stupid, the floor in the toilet almost get wet after each shower
Stayed 1 night in Dec 2024

10/10 Excellent

Akihiko

Stayed 3 nights in Nov 2024

10/10 Excellent

Kit San Ian

Stayed 2 nights in Nov 2024

10/10 Excellent

Vicky, East Brunswick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Nov 2024

10/10 Excellent

Vicky, East Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Kwok Wai

Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay at this hotel. Staff were helpful, professional and welcoming. The complementary sandals in the room for adults and our child was a nice touch. Definitely will stay again in the future.
Stayed 1 night in Nov 2024

10/10 Excellent

Angelia Lee Choo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect. Service was excellent. Like the welcome gifts.
Stayed 3 nights in Oct 2024

2/10 Terrible

Cindy

Stayed 1 night in Oct 2024

10/10 Excellent

JEAN PIERRE, UNION CITY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids friendly and nice restaurant
Stayed 1 night in Sep 2024

2/10 Terrible

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Dave

Stayed 1 night in Oct 2024

10/10 Excellent

Kwok Wai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable great hotel
Stayed 9 nights in Oct 2024

10/10 Excellent

Jaehyun

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

choi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Families stay away from Andaz hotel
Families beware. We booked this hotel solely based on Hotels.ca description of the hotel as “family friendly” with outdoor free water park assess and lazy river. Photos describing pool are showing lazy river as it’s right there in Andaz hotel. First photo. What a scam. Fraud stars. That outdoor water park is located outside hotel. Have to take 20-30 min shuttle bus to Galaxy hotel. Kids are devastated as it’s all raining days with Business Convention right at the hotel. Crowds spilling everywhere. Chaos and frustration… Very small room. With two kids there is no space to put and open luggages. They try to keep it clean. But annoying small details as cleaning ladies tend to sort your staff, pack in small envelopes everywhere. We all been in this position: who needs all crayons sorted? Waste of cleaning time. They have free lounge on 6 th floor but limited drink chooses, nuts and cookies.. Come on. Needless to say we complained to Hotels.com but somehow it’s not their deal. Somehow they have to get approval from Andaz manager to issue some refund. You know the outcome… No one cared. Shame on you Hotels.com supporting this misinformation on your web site and have no responsibility.
Stayed 2 nights in Sep 2024

8/10 Good

Alexander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first visit to Macau, and we stayed at Andaz for 3 nights. This is a convention centre hotel, with no casino. I recommend this hotel if you’re traveling with kids, and appreciate a more tranquil experience. The staff were top notch, very professional and extremely friendly & helpful (eg. helping with your luggage, elevator, room services, information). This is a sleek modern hotel, where you can get a large beautiful room for a comparatively great price. The best feature in my opinion is you get to use the Wave Pool & Lazy River in the Galaxy Hotel, where there are lots of other families with kids. However, if you’re looking for the “life of the party”, your taste would be the mainstays on Cotai, such as the Venetian a mere 12 mins walk away.
Stayed 1 night in Sep 2024

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very new and modern. Everyone tried their best to make us feel comfortable. It was affordable comparing to other hotels. The location was a bit far from the rest and hopefully they will provide shuttle buses to other areas.
Stayed 4 nights in Sep 2024

10/10 Excellent

Maggie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is great but it is a bit far from the rest of Cotai’s busy shopping areas and Hotels. Despite the location our family enjoyed staying there because of the excellent service.
Stayed 4 nights in Sep 2024

10/10 Excellent

SYLVESTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short getway
The check in staff Mandy Ma is friendly n helpful.As it is an anniversary celebration,she upgraded us to a suite room.Checked in is fast n smooth.Check in on 6th floor.Room facing construction, soundproofing not too good still got noises in morning
Stayed 2 nights in Aug 2024