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Occidental Cozumel - All Inclusive

4.0 star property

Photo gallery for Occidental Cozumel - All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Terrace/patio
Private beach, sun-loungers, beach towels, beach massages
Nightclub
Dock

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Bar

Explore the area

Map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • Arrecifes de Cozumel National Park
    ‪8 min walk‬
  • San Francisco Beach
    ‪11 min walk‬
  • Nachi Cocom Beach Club & Water Sport Center
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Concierge)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Romance)

  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Level Luxury

Royal Level Luxury

Royal Level Luxury

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Deluxe)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior

Allegro Cozumel All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
3.9 out of 5, Good, (1004)
The price is AU$1,065
for 1 room
includes taxes & fees
11 Mar - 12 Mar
Allegro Cozumel All Inclusive

About the area

Cozumel

When you stay at Occidental Cozumel - All Inclusive in Cozumel, you'll be on the waterfront, within a 5-minute drive of Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park. .This all-inclusive property is 1.1 mi (1.8 km) from Paradise Beach and 5.1 mi (8.1 km) from Chankanaab National Park.

What's nearby

  • San Francisco Beach - 11 min walk
  • Nachi Cocom Beach Club & Water Sport Center - 15 min walk
  • Mr. Sancho's Beach Club - 2 min drive
  • Playa Mia Grand Beach and Water Park - 2 min drive
  • Paradise Beach - 2 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 26 min drive

Restaurants

  • ‪Mr. Sanchos - ‬2 min drive
  • ‪Playa Uvas - ‬14 min drive
  • ‪Topaz Restaurant - ‬9 min walk
  • ‪Occidental Grand Beach - ‬8 min walk
  • ‪Manatees Swim Up Bar - ‬5 min drive

About this property

Occidental Cozumel - All Inclusive

On private beach with 3 outdoor pools, near Playa Mia Grand Beach and Water Park
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 247 guestrooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this Colonial property include complimentary wireless internet access, concierge services, and a hair salon.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the property's 7 restaurants. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a 24-hour front desk, luggage storage, and ATM/banking services. Planning an event in Cozumel? This property has 1392 square feet (129 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Occidental Cozumel - All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • 7 restaurants
  • 5 bars/lounges, 1 beach bar and 1 poolside bar

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Lifeguards on-site
  • Motorised watercraft
  • Nightclub
  • Playground
  • Sauna
  • Scooter/moped hire
  • A hot tub
  • Tennis

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (1392 square feet)
  • A meeting room

Outdoors

  • Beach loungers
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Occidental Cozumel - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 336 out of 1000 reviews
Rating 8 - Good. 293 out of 1000 reviews
Rating 6 - Okay. 187 out of 1000 reviews
Rating 4 - Poor. 99 out of 1000 reviews
Rating 2 - Terrible. 85 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa E.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place 4th time there
Stayed 6 nights in Nov 2024

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Exotic, beautiful, helpful and friendly staff!
Stayed 7 nights in Nov 2024

8/10 Good

Patrick Joseph

Travelled with family
Liked: Property conditions & facilities
The staff hospitality is wonderful!!!! The rooms were nice and very clean. We had a hot water issue that they tried to fix. The resort reopened the day we arrived and there were still buildings being renovated so it was a bit noisy. The grounds are unbelievably beautiful but the beach area is still being rebuilt. Food was okay, drinks were great! Again, the staff is beyond wonderful!
Stayed 3 nights in Nov 2024

10/10 Excellent

Yesenia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all inclusive resort definitely met my expectations, and more. I traveled with my family and we all had a wonderful experience. We had a bit of a bumpy start because the power was going out in our room, but the staff was quick to move us to a different room. Everyone was very friendly and serviceable. The food was delicious and the drinks were on point. The activities and events were fun for the whole family and everyone had a great time. The sunsets were spectacular. I highly recommend this resort to families as well as for couples.
Stayed 6 nights in Nov 2024

4/10 Poor

Thomas A.

Travelled with partner
Disliked: Staff & service
First of all the Occidental was closed for repair, We were notified that we would be staying at the sister resort, Allegro. We had stayed at the Allegro before a few years back. The service was not what it used to be, We would ask for something such as wash cloths, diet Pepsi and be promised that someone would bring them out. Two days later we finally got them . Waiters gave us poor service, Some times we were not ask if we needed anything, like water or coffee.
Stayed 10 nights in Oct 2024

4/10 Poor

Decata

Disliked: Amenities
First of all the occidental was shut down for repairs they called Me and asked if I wanted to reschedule my vacation about three weeks before hand excuse me I made these reservations back in March and planned this trip around my whole life and they want me to change at the last minute or they would move me to the Allegra. Their sister motel supposed to be in a five star I would give it zero stars very little unless she was a scuba diver or that was about all you could do. The beach was very little. The food was very low quality except for one night also during each time you would eat lunch or supper in one of the places they had the raccoons would invade the café, they even got on our table and ate in our plate every day there was raccoons by the pool and the restaurant, digging trash out of the trashcan and running around very nasty. Who knows what diseases they carried. This will be one place. I will never go again.
Stayed 4 nights in Oct 2024

2/10 Terrible

Christopher

Stayed 4 nights in Sep 2024

2/10 Terrible

Tami Marie

Stayed 5 nights in Sep 2024

4/10 Poor

Christopher Earl

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property did not communicate that they were closing during our stay. Found out that from other guests and had to go ask about it. Only one dining option multiple evenings. Only one bar multiple days. Severely understaffed. They should have notified us in advance and given us the option to change our booking to their sister property-which we were moved to. Totally shady way of doing business.
Stayed 8 nights in Sep 2024

10/10 Excellent

Jeritt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very helpful and attentive. Food was fantastic.
Stayed 22 nights in Aug 2024

8/10 Good

Karl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and food were good. The service was good minus an issue with dinner reservations that was resolved. The water was calm and clear. The beach has substantially eroded.
Stayed 3 nights in Aug 2024

6/10 Okay

clint thomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hurricane damage at pool, now charge a dock fee, evening buffet is gone, up to an hour and half for a small meal.
Stayed 5 nights in Sep 2024

10/10 Excellent

ANDREA A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at bigger resorts and this was one of the smaller ones we’ve visited. You really wouldn’t have known it. We felt safe in a very relaxing environment, Concierge service was excellent!
Stayed 4 nights in Aug 2024

6/10 Okay

Julian O

Liked: Cleanliness, staff & service
Location is beautiful , food very poor staff are very nice
Stayed 14 nights in Aug 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good was lacking a little , but overall decent place , would go again
Stayed 4 nights in Aug 2024

10/10 Excellent

Eduardo Flores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones y staff amigable regresamos pronto!! , gracias a Abigail y a su equipo de recepción por su apoyo
Stayed 1 night in Aug 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay and the staff food was great and wel loved the private beach
Stayed 4 nights in Apr 2024

8/10 Good

Lee Allen

Travelled with family
Liked: Cleanliness, staff & service
Hot water was not working during stay
Stayed 7 nights in Aug 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Francis Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ocean view.!! Clean!
Stayed 7 nights in Aug 2024

10/10 Excellent

Brad David

Liked: Cleanliness, staff & service
Great folks.
Stayed 4 nights in Aug 2024

6/10 Okay

Roxana Elizabeth

Travelled with family
Disliked: Property conditions & facilities
Had no water for several hours. When the water came back on there was no hot water. Had cold Showers for 2 days
Stayed 3 nights in Aug 2024

8/10 Good

Steven Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We totally enjoyed our stay. The property was beautiful, the rooms were great, and staff bent over backwards for you. There were some issues the last day and a half. There was little to no communication about it, so it could have been handled in the best possible manner, but I don't know. Something broke in the water system very early Wednesday morning and there was no running water until evening, and then only cold until we left on Thursday. They also seemed short staffed and short on water bottles Thursday, so I don't know what happened.
Stayed 7 nights in Aug 2024

10/10 Excellent

joann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first time in a while that vacation didn't seem demanding but a true enjoyable experience w all that's not only on the island, but its great if you just stay at the resort
Stayed 4 nights in Aug 2024

6/10 Okay

scott, thousand palms

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs more food options
Stayed 7 nights in Jul 2024