Before check in, I called to voice my concerns about a previous stay in hopes that it would be better. I was assured it would be. Upon checking in we found dirty underwear in our room, and let the hotel staff know. They went into our room while we were out and took them out, while doing so they also Took one of our duffle bags. (I assume by mistake). When asked about the missing bag, we were told to “go check our car again” “and you must’ve just not seen it in your room. Wasn’t us.” Eventually, after not letting up, they found the bag. No apology given, situation barely cleared up, and only because I wasn’t leaving without it. Overall, the room wasn’t clean. And very rundown, screws coming out of the floor etc.