The Staff was wonderful and eager to please. The rooms were clean and the hot water was hot.
It is located on a narrow street where any tour van cannot access, so if you are taking a tour involving van transportation, expect to be picked up a the Plaza del Armas, which is only about three blocks away, going downhill from the hotel property. This is not an issue, except for when you don't feel like waking at 4:30 AM when the tour vans like to pick up tourists for trips to Sacred Valley, Machu Picchu, etc... If you want door to door service, make sure it is a taxi that is picking you up.
There is not hotel reception area. The street is also a busy night club area, so if you plan on dancing the night away, this is the hotel for you. The partying down the street goes on all (and I do mean all) night long, but there was zero issue with any noise reaching our hotel and we faced the street. The hotel property is a converted private villa. They do have a lovely room where guests can sit and enjoy macha/tea. We had a good experience here.