I have stayed at Makeney Hall five times now which says a lot. This time I was with my dog and also a friend. I booked two rooms which Expedia said were, "in the courtyard (briliant) pet friendly and on the ground floor". Upon arrival, I was told that both rooms were on the first floor. I explained what Expedia said and reception fixed it so my friend would be on the first floor and me and my dog couldl be on the ground floor. Due to this, despited being told that the room would be ready after three, me and my dog's room ended up being ready around 5 p.m.
For us, it was fine but other travellers might have been upset. Also, after enquiring from reception the time for breakfast, we were told that it would be from 7 a.m. as the next day was Monday. We arrived at around 7.40 to be told that as it was a bank holiday it would be starting at 8. Again, not the end of the world but we are reasonable people and some aren't. We had to eat in the beautiful drawing room which is a fair way from the non friendly restaurant. If I had been travelling alone, this would have been a problem. Also, the drawing room was not set up for our breakfast and so I had to strip a table in the restaurant of napkin, knives and forks. Again, bot the end of the world but I thinik that it can make pet owners a bit ostracized. I still love Makeney Hall and will stay again. This is constructive criticism, only I will always recommend this fabulous hotel.