4/10 Poor
Larry R.
23 Feb 2025
Disliked: Cleanliness
Unable to enter property or contact host
We were in Plano for cardiac consultations and selected this location because of proximity to the hospital. Location is not bad; garage had things in it (old washer and dryer, etc...) and only small car would have fit. The primary problem was that the host relies on an electric door lock for access to the house - this door lock did not work properly and it may have been because of low batteries (battery light flashed). It was dark and freezing cold and we could not enter the home, nor could we contact the host by phone (the number rang to voice mail of what sounded like a travel agency in Kentucky or Tennessee, no response until next day). The only reason we were able to enter was my son checked the other doors on the house and found one that had been left unlocked (the back gate was hanging by one hinge and dangerous). Otherwise, we would have had to find other lodgings. The house surfaces were clean, but it smelled bad (this appeared to be from the sofa and other cloth covered furniture). Many lights did not work (back porch for example); the bed sheets besides the master had hair and appeared dirty. There were utensils and plates, but oddly only one fork and no cups. There was a splash of old food on the ceiling in the kitchen. Masterbath shower was dirty and shower curtain had mildew. Lastly, the heater had been left off, so when we entered the home it was 50 degrees (heat did work once turned on).
Larry R.
Stayed 1 night in Feb 2025