4/10 Poor
Tomas
Travelled with family
24 Sept 2024
Disliked: Staff & service
Disappointing--One star service
1.No Wi-Fi code provided until I went downstairs to ask for one. The rep. firmly said it was given to us when I assured her my husband didn’t receive the code. She said she knew he did because it’s "always given out because she made the flyers herself." This statement was totally irrelevant. Advice: Just hand the customer a flyer and apologize for her not receiving one upon check-in.
2.No extra bed linen in the closet for the sofa bed—we reserved a suite for two nights. I called downstairs to let them know of the problem. I was assured housekeeping would bring the extra linen when they cleaned the room.
3.Room not cleaned. No sofa bedding. My family and I went to our event and returned about 8:00 PM. The room had not been cleaned. If they couldn’t make the beds, changing the towels out and emptying the trash out would have been nice. No bed linen for the sofa bed was placed in the closet as promised.
4.Poor explanation. I contacted the front desk staff and was told that housekeeping didn’t clean rooms that day. I’m not sure if the front desk person knew they were in the hall. No signage about being “green” and rooms being cleaned, and towels being furnished upon request if staying more than one night. Poor communication. The front desk staff apologized about the bed linen and said whoever checked us in should have known we had a sofa bed and given us the extra linen when we checked in. She said she could put the linens together and that we could come downstairs to get them.
Tomas
Stayed 2 nights in Sep 2024