Arrived and room was ready at 2:45pm
Booked a suite via expedia, but was given a different kind of room. After many hours of traveling and exhaustion we did not mention it to the front desk until the next day. Was advised by front desk that all rooms are suites but we were in a handicap room. They offered to change our room. We declined. Only reason I said something was to make sure we did not pay extra for a suite vs regular room.
Complimentary breakfast was unappealing. Microwaved eggs, meat, and french toast. Fruit was not fresh. Juice was watered down. Only good things were coffee, chocolate milk, and cinnamon rolls
They advertised having a pool. The pool was not open or even ready to be opened. This was the 2nd hotel we stayed at this visit. The other had a pool that was open and beautiful. This pool had leaves all around and in it. The water was puke green.
The staff were unfriendly. The only time we were acknowledged was when we checked in, asked about the room, and checked out. Not once did one person look up, say good morning, or good evening when coming or going.