First of all, the Valentines Day Pkg. that was ordered wasn't done. The front desk manager, Misty, stated that we weren't charged for it.
Secondly, when we arrived there were kids who were louder than I've ever heard in the pool and jacuzzi. The man working the front desk stated that they had already had noise complaints about them and already spoken to them. It was so loud that 3 teenage/early 20's girls were standing outside the door and would not go in because kids were running around, swinging hockey sticks, yelling, jumping in the pool, jumping in the jacuzzi and no one at Sandman seemed to care and get the situation under control.
At 2230, I complained to the front desk again about the noise and that me and my wife, we got married on Valentines Day, wanted to enjoy the jacuzzi. We were told that they had spoken to them. The situation wasn't under control. At 2255 I went down to the pool and jacuzzi and entered. The kids were gone. However, there was only 5 minutes left to enjoy the jacuzzi. I spoke to Misty, the front desk manager, and told her that we were not able to enjoy the jacuzzi on our wedding night because they had not gotten the kids under control. She just said sorry. I told her "closing time is 2300 so you'd better go down and kick the last couple out of the jacuzzi. I checked a few moments later and saw Misty leaving the pool area. I popped in, with my room key, to take pictures of the signs. The signs stated that the pool/jacuzzi closes at