6/10 Okay
Naoma
Travelled with pets, Travelled with partner
9 Dec 2024
Disliked: Amenities
I called before we came and asked the front desk specifically for a ground level room as we were bringing a dog with us. Staff totally polite! She said we did indeed have a ground floor room and she would see us when we arrived. The room was lovely ecept it was never finished being cleaned as there was food left neatly piled on a desk. The night staff traded us for another room promptly, but much smaller. The manager found my husband and complained that we owed a pet fee bc theyvdidnt know we had a dog with us. This fee was not advertised on Expedia for this hotel. Nor was i given an option to add a dog when i checked out. We did pay the pet fee of course. Finally, the water pressure in the shower was lacking unless you had it on full hot. When adjusted for cooler temps the pressure dropped to almost zero, that was disappointing. A coffee pot would have been a nice amenity, but therew wasnt one.
Naoma
Stayed 1 night in Dec 2024