4/10 Poor
Vincent Bernard
Business traveller
25 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I frequently go on business trips. I get budget friendly hotels if i need to stay for just a while. The location is near Sm Lanang making it accessible to dining and shopping. Checking in was also fast as i came in late at night. However everything was downhill from there. The most important for me is a good nights sleep as im leaving early for meetings the next day, as i was getting ready to sleep the aircon suddenly stopped. I tried to do reset by removing the keycard. I did this for at least 3 times because i thought it was just setting problem. I also felt that the room had a very damp and mouldy feeling. Eventually i gave up and notices that there was no phone i can call the front desk. So i got out of my room and went downstairs to complain. At the same time I asked to buy water, they had none. When i went back up, they told me there was no maintenance and i had to transfer rooms. So i packed up near midnight and trasferred. Good thing one of the front desk just gave me a bottle of drinking water for their coming event. A good consolation. But Red Planet never again.
Vincent Bernard
Stayed 1 night in Sep 2024