4/10 Poor
FRENCHE
Travelled with partner
23 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
We have stayed at this property 3 times to be exact. I reserved handicap room awhile before arrival. when checking in, I was told I only reserved king room. I said I reserved a handicap room, which I was not given because the motel computer said king room. I confirmed reservation with my printed copy for king disability accessible room. after the motel rep looked at the paper for a moment then he suddenly told me there were no handicap rooms available. I need rails for the bathroom. I need access room which is why it was specified on my reservation. After his stalling, telling me I could not get discount and could only offer me a king room even after I explained I needed the rails for the bathroom. he proceeded to say I could get the room for one night, no discount pay the full price for 2 nights reserved, but could call motel to cancel if i chose somewhere else. I asked to speak with manager on duty and he told me I had to speak with him. very unprofessional. very disappointed in the whole process. I contacted corporate offices same night and filed a complaint. to add my reservation should have been canceled. when speaking with corporate 15 minutes later, my reservation was still in the computer, never cancelled. do not recommend!!!
FRENCHE
Stayed 2 nights in Sep 2024