Awful service and advertised facilities are false - just not worth it! Just unapologetic cheats unfortunately.
- The Hotel said they would pick me, but didn’t. Then said they didn’t have a reservation for me, made me wait 1hr and a half and numerous calls to try to sort out before I had to get a taxi from airport myself which they would not refund.
Stated didn't give out free airport shuttle despite showing it on the website. Then changed tack when I showed them the site, and said they would only do it one way! Be aware! (since noticed previous review stated similar issues)
- No daily housekeeping for my "Premium Room" - done once in 4nights consisting of man standing on a towel and walking around (and this only happened because I complained 3 times that it hadn't been done).
- Their is no Sauna, Fitness Centre, Steam Room, Lazy River as at (time of writing) they claim they have.
- No Fan, Hairdryer or Ironing Board in room as advertised
- Window ill-fitted so constantly open, meaning water flooding carpet, leading to room smelling of damp. Also could hear everything, happening outside, during the night.
- Wi-fi is awful to non-existent, have to call up regularly to get a new code which rarely works and when it does, takes 5 minutes to load one page! Not ideal if want to research locations/places to eat etc.
- Breakfast food and location was ok