Loved this place; I cannot say enough great things about it. As other reviewers have said, do yourself a favour and treat yourself to a villa with a private pool.
Our one-bedroom Legas Villa was clean, had well-functioning air conditioning and was beautifully presented with stunning gardens. It was private, tranquil and relaxingwith not a hint of the traffic and chaos of downtown Sanur. With 24hr security, you can feel that you and your belongings are safe.
The service was almost impeccable. Staff came by twice a day: once during the day to clear breakfast plates, replenish used items, provide fresh towels (the linen smells AMAZING) and make the bed and again, in the evenings to turn down the bed, tidy up, light the mosquito coils and turn on the beautiful garden lighting. They are courteous, welcoming and careful to never invade your privacy.
We loved the included extras such as breakfast delivered to your room each morning, the complimentary fruit basket with a personalized message and free transfers to and from the airport. The location is also nice and central, only a short walk to both North and South Sanur.
Booking through Expedia was easy and the reservations staff were always quick to respond to my emails. We booked very last minute so were grateful for the extra communication.
Other reviewers have mentioned an odour in the bathroom - we had this too but it was mild and went away within a few hours of opening the place up.