I really wanted to give this place 3 and a half... To be fair. Definitely not a 4.
I had a nice gentleman check me in, but.... it was SO slow. And my first room was already occupied! And then the second room, NEITHER of the key cards worked.
So I had to go back to reception twice to finally have it sorted.
And seeing other staff members on the desk making what seemed to obviously be personal phone calls whilst people were checking in seemed VERY unprofessional.
The room was nice though. Clean, with comfortable beds, good air con and WiFi, and was quiet too.
There were a few... shall I say "dubious" people around. Smoking near the back entrance stairs. Guests obviously, but still smoking right in front of the "No Smoking" signs, which annoys me.
The area... is OK. We crossed under the motorway to get to Denny's (only a 4 minute walk), and there were the usual people hanging out at the intersection. But nothing really super weird or creepy.... Just... keep your wits about you and probably be at least 2 of you if you're gonna walk somewhere nearby.
I did feel sorry for the gentleman checking me in. He looks just like Anthony Perkins, so the Bates Motel kind of sprung to mind. Thankfully, I was not murdered in the shower, which is why I can write this review.
But maybe just a little more training for staff and a reminder what they can and can't do whilst on reception, in view and within earshot of customers / guests would be a good idea?