6/10 Okay
Danielle, Des Moines
Travelled with partner
23 Jan 2025
Liked: Staff & service
I thought I was splurging for the deluxe king suite but didn’t realize that didn’t mean much. When we walked in to our room the heat was suffocating the thermostat was set to 80 and it took 4 hours to get the room comfortable after turning the heat off. The size of the room was the only thing deluxe providing an additional living room space however everything was either broke or dirty and just not what I would have expected from a Wyndham Property.
Broken: desk chair, recliner arm pull, shampoo container, blow dryer, door frame holding security lock.
Missing: kitchenette supplies, empty facial tissue box, hangers in closet
Dirty: bed spread had yellowish quarter size spots all over, shower walls had long black hairs and built up disk grime on handle bars, floors covered in hair and dust and possible spills not mopped up, weird orange sticky stuff under desk.
Breakfast the next morning was adequate providing pancakes, muffins, eggs, oatmeal packs, biscuits & gravy and sausage patty’s. There was cereal but no milk and the juice machine was out of order.
Thankfully we had such a great time out and about that the hotel experience didn’t ruin our trip.
Danielle
Stayed 1 night in Oct 2024