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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Bar (on property)
Lobby
Suite, 2 Queen Beds, Non Smoking, Pool View
Desk, soundproofing, iron/ironing board, free cots/infant beds

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast included
  • Housekeeping
  • Pet-friendly

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    3 min drive
  • Drake University
    8 min drive
  • Castaways Bar & Grill
    2 min walk
  • Des Moines, IA (DSM-Des Moines Intl.)
    30 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 21 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 19 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

  • 23 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 19 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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includes taxes & fees
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About the area

Urbandale

Located in Urbandale, Ramada Tropics Resort & Conf Center by Wyndham Des Moines is within a 10-minute drive of Iowa Gold Star Military Museum and Buccaneer Arena. .This family-friendly hotel is 5.1 mi (8.2 km) from Des Moines Community Playhouse and 7.5 mi (12.1 km) from John and Mary Pappajohn Sculpture Park.

What's nearby

  • Merle Hay Mall - 3 min drive
  • Drake University - 8 min drive
  • Val Air Ballroom - 10 min drive
  • Wells Fargo Arena - 12 min drive
  • Iowa Events Center - 12 min drive

Getting around

  • Des Moines International Airport (DSM) - 30 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬6 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬15 min walk
  • ‪Buffalo Wild Wings - ‬19 min walk

About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Family-friendly hotel with a water park and free breakfast
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park and an indoor pool.
Make yourself at home in one of the 166 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Enjoy recreational amenities such as a water park and an indoor pool. This hotel also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Enjoy a meal at Castaways Grill, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Planning an event in Urbandale? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/games room
  • Indoor pool
  • Water park access

Family friendly

  • Arcade/games room
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Laundry facilities
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Soundproofing

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

6.2
Rating 10 - Excellent. 63 out of 281 reviews" "
Rating 8 - Good. 56 out of 281 reviews" "
Rating 6 - Okay. 61 out of 281 reviews" "
Rating 4 - Poor. 42 out of 281 reviews" "
Rating 2 - Terrible. 59 out of 281 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Stephany

Travelled with family
Horrible. Would not recommend.
We stayed at your hotel from 9-27 through 9/29. This was as a very poor experience. First, we had mold in our 1st room (#161) when moved to second room (#181) which also had mold and when it was brought to the attention of the check in staff, they sent maintenance and he simply denied that it was mold and wiped it off. First of all mold doesn't just "wipe off" and second rust does not grow on drywall. We were then moved to room 283 (third move by the way). Second the website states a "Buffet" breakfast as well as the check in staff confirming the "Buffett" breakfast. When we showed up Sat morning at 8am for the "Buffet" breakfast, it was pizza which was empty and once it came out was just one pizza, not very "Buffet" now is it. With the amount of people how far do you think 1 pizza will go? Third, the hotel had a very distasteful odor of a mix of old, musty, dirty odor. We frequently visit the Ramada water park hotel in Sioux Falls, SD and have never experienced such an awful stay. The pool had floaties and seemed cloudy, to me that states filtration issues. We picked your hotel so my granddaughter could enjoy swimming and a good stay. Fourth the front desk was asked for a couple extra towels for room #113 which never were delivered so we had to share a wet towel to dry after the shower and we had the maid service please on the door Sat and it was not done. We left 1 day early, staff at front were getting short, snappy, and rude.
Stayed 3 nights in Sep 2024

6/10 Okay

Amy

Travelled with family
Disliked: Staff & service
Over all it wasn’t a bad place to stay. The water park and arcade were really nice but every time you asked the staff a question the answer was “I don’t know it’s not my job” the breakfast was absolutely terrible and only offered burnt breakfast pizza and oranges. When we asked for extra blankets we got told there wasn’t any.
Stayed 1 night in Sep 2024

6/10 Okay

Pam

Travelled with family
Liked: Amenities
Disliked: Staff & service
I was hesitant with all the reviews, but overall, for the price, we had a good stay. Check in: we did online check in that was sent to us, but still had to wait in line in the lobby for keys and our room was not ready at check in time. They finally found us a different room. I can tell you one woman was down there upset as she found bedbugs and none of the staff knew what to do or would try to accommodate her. Another man was upset no one had come to see if he needed his room cleaned for 3 days and was told he needed to hang a sign outside his door, which no one gave him. Our room: it was clean and there was a staff member checking on it when we arrived. The hallway smelled of marijuana, but that really is not their fault, but not sure if anyone addressed it either. Someone else told me later their room had rose petals on the floor and food in frig, so not always clean. Waterpark: crowded (but again, not their fault), but still places to play. Hot tub for adults only but jets did not work. Breakfast: in the bar area and it consists of breakfast pizza, a bowl of fruit, juice, and coffee. Not a lot of choices, but overall good. They had trouble keeping up on the pizza with as many people in there to eat. I think this hotel could be really nice, but I feel maybe Ramada needs to step in, train the employees better, It is cheaper than many around the area and has more to do in the hotel. You will take your chances staying there.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The employees
It was a fun place and comfortable enough, but the people working the front desk were horrible. Rude, unhelpful, uncaring, and lazy. The life guards were the only ones there doing their jobs.
Stayed 2 nights in Sep 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love the waterpark. Plus it has a bar!
Stayed 1 night in Sep 2024

4/10 Poor

jerry

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathroom door, shower and toilet were broken. There was mold on the lampshades and the sheets constantly fell off the bed. the pool was fun but full of rowdy kids making it impossible to actually go swimming. they said it had breakfast but it was just one warmer of subpar pizza and a nasty juice machine. it had good ideas i love the decor but it was just a little bit broken/janky
Stayed 2 nights in Sep 2024

2/10 Terrible

Peggy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was absolutely terrible! We encountered bed bugs and the staff refused to take any action. Despite our patience, they did not offer to change our room, and they neglected to assist with the necessary treatment of our clothes. We were left waiting for an unreasonable amount of time while they "figured things out". Additionally, the breakfast buffet only offered unpleasant cold pizza and coffee. Overall, it was an extremely disappointing experience with an unhelpful front desk. We will not consider returning in the future.
Stayed 2 nights in Sep 2024

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugh
Mold, out dated, pool barely open.
Stayed 3 nights in Sep 2024

8/10 Good

Kimberly

Good for family
Stayed 1 night in Sep 2024

2/10 Terrible

Amanda

Travelled with group
Liked: Staff & service
Disliked: Amenities
I booked this room a week before our trip. When we got to the hotel to check in, we were told our room was given away because the hotel was overbooked. I had even called the day of to make them aware that we would be checking in later than the time i originally thought, just as a courtesy to THEM and i was assured that since my credit card was on file, i would be guaranteed my room. Well, they dropped the ball and we had no room, they had given it away. No one ever called me, even though the guy at the front desk said on my file it says someone called me to inform me my room was given away. Absolutely the worst hotel experience I’ve ever had. I would never recommend this place. Save your money and go elsewhere. The employee at the front desk was so kind and so apologetic though for someone else’s screw up.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The room was very adequately sized for a suite. Staff wasn't overly friendly or helpful.
Stayed 2 nights in Jul 2024

6/10 Okay

Sombath

Travelled with family
Its okay
Stayed 2 nights in Sep 2024

8/10 Good

Nathan

Travelled with family and small children, Business traveller
Liked: Staff & service
Staff was great, but definitely needs a little TLC.
Stayed 6 nights in Sep 2024

10/10 Excellent

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have small kids, definitely check this place out!
Stayed 1 night in Sep 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool area
Stayed 2 nights in Sep 2024

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fact that I it was quiet
Stayed 2 nights in Aug 2024

8/10 Good

John

Stayed 1 night in Aug 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very day we had to go to desk and get key activated. Maid service was terrible took our towel never replaced them.Elevator was out of order. No breakfast on Monday was supposed to from 6:30 to 9:30. Hair dryer didn’t work. Hot water didn’t always work.The mold on doors was terrible. I have stayed at Ramada motels before they were always great but this Ramada was horrible
Stayed 3 nights in Sep 2024

4/10 Poor

Tina

Stayed 2 nights in Aug 2024

10/10 Excellent

April

Travelled with family and small children
Liked: Cleanliness, staff & service
Needs some more improvement
Stayed 2 nights in Aug 2024

8/10 Good

Stephanie

Stayed 4 nights in Aug 2024

2/10 Terrible

Ceaonda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nasty. They have ants 🐜. We had to be moved to another room because the ants were all over the floor. We left our bags in our car because we didn't feel comfortable having them in our room. When we went to inform the staff of the issue we were told we had to wait for her to finish doing her audit to be moved to another room. The next room was dirty beyond belief. The best part of this resort was the pool. When it was time to check out they refused to give us a receipt that's a whole other issue. We will not patronize this business again. Enjoy your stay do NOT eat in your room.
Stayed 2 nights in Aug 2024

6/10 Okay

Paula

Travelled with family
Liked: Cleanliness
The room was clean, and beds comfortable. Night staff at the front counter was not great, but morning staff were polite. There is a lot of moisture throughout the property.
Stayed 1 night in Aug 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The suite was spacious and the bed was comfy, but the carpet was worn and in rough shape. We were there for the water park and the kids loved it! The food onsite was mediocre, but convenient. Overall a good stay for one night considering that this is a 3 star hotel.
Stayed 1 night in Aug 2024