Compare hotels in West Sumatra from AU$45

The property design was very appealing, modern and beautiful. The rooms are very comfortable and nicely decorated. The food at the restaurants was very good with lots of options. But above anything else, the professionalism and service from the staff at the hotel is the best!! Totally recommend this hotel when you travel to Pagand.

Polite and friendly hotel staff. Cleanliness is one of Mercure’s strengths. Keep it up. Probably just upgrade the sliding shower gun holder (loosed).

Great hotel, amazing staff and very comfortable rooms. Really love the restaurant on the 10th floor with a great view of the city. Everything was nice and clean..

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Great

Honestly, this is my first time giving a review. I normally don't but this time i feel the need to do so. First of all, i booked a non-smoking room but the corridor to the rooms on First Floor has cigarette smoke all the time. I noticed the corridor is sprayed with some air freshener by the housekeeping staff early in the morning (they must have noticed the smell) but it'll be the same a few hours later. Let's talk about my room, as i mentioned it's a non-smoking room but the room has cigarette smell all the time from the aircond. I noticed the smell is lesser past midnight, perhaps everyone's sleeping so no smokers around. I can't blame on the multiple stains on the bedsheets as it's quite common BUT there are many more issues! 1) The chiller is never cold at all, room temperature all the time! 2) The aircond temperature box keeps dropping even though i tried to fix it back! 3) Look at the terrible black stains on the hairdryer...how could you even allow such a thing in your room??? 4) Look at the shampoo dispenser inside the bath area, there are terrible black stains around the dispenser box...how could you even allow such a thing in your room??? 5) Look at the glass door handle (round hole) in the bath area, one ia clean but the other one has terrible black stains...how could you even allow such a thing in your room??? Helloooo...this is IBIS, owned by the world renowned ACCOR GROUP! You don't even bother about your brand!!! Worst than budget hotel!!!