4/10 Poor
Verified traveller
13 Dec 2024
Disliked: Staff & service, property conditions & facilities
Madison Hgts Health Dept my next phone call.
I've stayed here before & regret it - NEVER again. Last time, I asked what time breakfast was & the man @ front desk said they didn't serve breakfast, "Wyndam said we couldn't serve breakfast anymore.". When I stated that it was advertised online, he said he tried to contact the advertiser "four dif times" and he couldn't get the ad down. This time, as soon as I initially walked into the room, there was a slight burning smell & the room was uncomfortably warm. I immediately called the front desk. Two people on duty came up to the room & I explained that I thought something was overheating- maybe the mini fridge or microwave?
She turned the air on instead of the heat (which was confusing.. normally, a heater would be turned off when the room is cleaned, not run indefinitely) and said I could turn the heat back on if it gets too cool (Michigan freezing cold + extreme wind outside, it didn't take long). She said it was from the heater, but insisted she didn't smell anything, & left. I noticed after that there was about a quarter inch of dust on the heater. I went to bed, the room was cool by now & I put heat to the lowest setting I could- interface that would normally show the temp was broken. Smell is now back. I had to sleep @ foot of the bed- the headboard was "unclean".
I woke at 6 am to use the restroom.. when I turned on the light, two roaches scattered. I should've asked for a refund, but I know it would have been another denial of responsibility. NEVER AGAIN.
Verified traveller
Stayed 1 night in Dec 2024