The hotel looks beautiful when you walk in. However, it needs to be upgrade, theyre short staffed. The rooms are so worn down its embarrassing. I had to switch my room multiple times due to stains, water damage and uncleanness. Antonio, one of the staff members was extremely apologetic abd tried his best to accommodate me. I finally asked to speak with the manager; on multiple occasions and till this day he has not returned any of my messages or phine calls. I left a voicemail, written messages and messages with staff. I was told he was going to call me in the morning and still nothing. I am a professor, I went to this hotel to catch up on work and to relax, instead it was the total opposite. Barely could sleep due to being uncomfortable with stains and possibly dirty pillows and bedding. My water did not work in the room, so we used hand sanitizer. The first room had chicken bones and food behind the dresser, the second room had water damage, stained furniture and a stained lamp with electrical shortages. Kids were trying to fight in the lobby and so much more. This was my first and last time ever going to this hotel. I would like a refund and a phone call at least. So disappointed because I expected so much more, especially for the price.