2/10 Terrible
Veronica
Business traveller
13 Dec 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at American Inn & Suites Waterford, and it was a truly terrible experience. I booked through Expedia, where the photos looked decent, but they are blatant false advertising. If I had read even a single Google review beforehand, I would have saved myself the trouble and expense. The entire property is in serious disrepair and feels extremely unsafe. The front door requires no key for entry at any hour, meaning anyone can walk in at any time. My room’s door locks were barely functional, and the front desk was often unattended. The elevator felt dangerous, and I noticed electrical panels patched together with duct tape. There’s no breakfast offered despite a designated area in the lobby, and the Wi-Fi is unsecured. My room was shockingly dirty—only one of two lamps worked, and the TV had just local channels and home shopping. The bed frame was falling apart, and the bed skirts were stained and clearly unwashed. Cobwebs covered the room, the "jacuzzi tub" was unusable due to mold, and the sink wouldn’t drain. The poorly sealed window let in freezing air, and the heater was so loud and inconsistent it made sleeping impossible. The entire hotel reeked of cigarettes, marijuana, and cooking odors. People were lingering in the halls at all hours, and I suspected some guests were there for prostitution. Garbage, including a bag with a dirty diaper, was left in the hallway. To make matters worse, I came home with three bug bug bites.
Veronica
Stayed 1 night in Dec 2024