When we booked, we had to pre-pay with no refunds. There are reasons for not refunding!
When trying to find the hotel, we miised it twice as we just couldn’t believe that we would need to stay on a worksite. There is a major construction going and it looks like that this will last way into 2019. We have not been informed about that at all. We would have canceled if we knew. It was very loud and unpleasant. We went in but nobody showed up. Nobody at reception, no staff at all.
Believe it or not, but the experience was so bad, that we left and never checked in. We would have never been able to relax. Unfortunately, WE HAVE LOST OUR MONEY!
It might be nice, when they are done, but with the staff not showing up, they seem to have other problems, too.