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Krystal Palace Douala

4.5 star property

Photo gallery for Krystal Palace Douala

Lobby
Minibar, in-room safe, laptop workspace, blackout curtains
Exterior
Library
2 bars/lounges

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Free airport shuttle
  • Breakfast available
  • Parking included

Explore the area

Map
Boulevard de la Liberté, Douala, Région du Littoral
  • Eko Market
    ‪10 min walk‬
  • La Nouvelle Liberte
    ‪15 min walk‬
  • Cathedral of Saints Peter and Paul
    ‪2 min drive‬
  • Douala (DLA-Douala Intl.)
    ‪16 min drive‬

Room options

View all photos for Executive Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Executive Double Room

  • Harbor view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Double Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Luxury Double Room

  • 30 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Douala

Located in Douala, Krystal Palace Douala is within a 15-minute walk of Eko Market and La Nouvelle Liberte. .This luxury hotel is 1 mi (1.6 km) from Cathedral of Saints Peter and Paul and 1.5 mi (2.5 km) from Espace Doual'art.

What's nearby

  • Eko Market - 10 min walk
  • Cathedral of Saints Peter and Paul - 2 min drive
  • Espace Doual'art - 3 min drive
  • Port of Douala - 5 min drive
  • Douala Grand Mall - 7 min drive

Getting around

  • Douala (DLA-Douala Intl.) - 16 min drive

Restaurants

  • ‪La Reine - ‬11 min walk
  • ‪La Kora Restaurant - ‬2 min walk
  • ‪La Fourchette - ‬7 min walk
  • ‪Café De France - ‬8 min walk
  • ‪Restaurant Table d'OR - ‬11 min walk

About this property

Krystal Palace Douala

Luxury hotel with 2 restaurants and a full-service spa
Krystal Palace Douala offers 237 accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels and pay movies.

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
SPA Krystal has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 237 guestrooms featuring minibars. Satellite television is provided for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and complimentary newspapers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A shuttle from the airport to the hotel is complimentary (available 24 hours).
A complimentary manager's reception is offered each day.
Krystal Palace Douala has 2 restaurants on site.

Languages

English, French

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour pick-up airport shuttle
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: EUR 22 for adults and EUR 16 for children
  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Free daily reception
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Business services

  • Conference centre

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hospital bed available
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 52-inch TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk chair
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 77 per person, per night
  • A tax is imposed by the city: EUR 6.10 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 16 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Property Registration Number RC/DLA/2009/B/763

We should mention

Pool access available from 6:30 AM to 8:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Krystal Palace Douala Hotel
Krystal Palace Douala Douala
Krystal Palace Douala Hotel Douala

Krystal Palace Douala Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 1 out of 12 reviews
Rating 2 - Terrible. 2 out of 12 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Micael, Forney

Stayed 2 nights in Aug 2024

10/10 Excellent

Chenwi

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Nicolas

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Big Mirage
Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kalesiboh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and nice
Stayed 8 nights in Dec 2023

2/10 Terrible

Louis

Stayed 1 night in Sep 2023

6/10 Okay

Jeff

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Stayed 3 nights in Nov 2022

10/10 Excellent

Monique Sidonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Neully Flore

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023