When we arrived, we initially had trouble finding the location to pick up the key. Even the taxi driver said that he'd never had this experience before. He couldn't find the location either. It took a while and I ended up having to get out and run up and down a few blocks to find it. It was easier than driving on those roads. Eventually I found it but this again raised a red flag with me. The streets where filled with garbage, broken glass, etc. Clearly there was a party the night before.
It was a bit finding the apartment after getting the key. I ended up (again) just running down a corridor and finding it. The taxi driver was clearly concerned about our safety as well & said so. With all the garbage lying around, I could understand why.
We grabbed our luggage and made our way to the apartment from the taxi. We had to walk around garbage, glass, and someone sleeping in the street near our front door. After entering my daughter said "It smells like a dog" & my wife said "that smells like urine". Once in we discovered that there was no toilet paper in the entire apartment, no roll to put it on. It was very run down and we didn't feel very secure. We quickly discovered a bug on the bed in the "master bedroom". We decided to book elsewhere and I called and emailed the company but they've refused to provide any refund of any kind. I took pictures and video of the bad conditions but they don't care. DON'T BOOK HERE