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Serena Hotel

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Hotel

Beach nearby
Luxury Room, 1 Double Bed, Accessible, Non Smoking | Living area
Luxury Room, 1 Double Bed, Accessible, Non Smoking
Luxury Room, 1 Double Bed, Accessible, Non Smoking
Front of property

Reviews

4.8 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Kitchen
  • Housekeeping
  • Free WiFi

Explore the area

Map
127 Dr Pixley Kaseme St, Durban, KwaZulu-Natal, 4001
  • Harbour
    7 min walk
  • Golden Mile
    9 min walk
  • Durban Funworld
    10 min walk
  • Durban North (VIR-Virginia)
    9 min drive

Room options

View all photos for Luxury Room, 1 Double Bed, Accessible, Non Smoking

Luxury Room, 1 Double Bed, Accessible, Non Smoking | View from room

Luxury Room, 1 Double Bed, Accessible, Non Smoking

  • 46 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Road Lodge Durban

Parking included
Free WiFi
Air conditioning
Breakfast available
4.0 out of 5, Very good, (391)
The price is AU$70
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Road Lodge Durban

About the area

Durban

With a stay at Serena Hotel in Durban (South Beach), you'll be within a 5-minute drive of uShaka Marine World and Durban Beach. .This hotel is 7.6 mi (12.3 km) from Umhlanga Rocks Beach and 0.4 mi (0.7 km) from Golden Mile.

What's nearby

  • Durban International Convention Centre - 12 min walk
  • Blue Lagoon - 2 min drive
  • uShaka Marine World - 3 min drive
  • Durban Beach - 3 min drive
  • Suncoast Casino and Entertainment World - 3 min drive

Getting around

  • King Shaka Intl. Airport (DUR) - 27 min drive

Restaurants

  • ‪Roma Revolving Restaurant - ‬8 min walk
  • ‪KFC - ‬5 min walk
  • ‪KFC - ‬5 min walk
  • ‪Baobab cafe - ‬10 min walk
  • ‪Wimpy - ‬8 min walk

About this property

Serena Hotel

Hotel with a 24-hour front desk, near uShaka Marine World
Serena Hotel offers 36 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and complimentary bottled water. Rooms open to balconies. These individually decorated accommodations have separate sitting areas and include double sofa beds and day beds. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Kitchens offer refrigerators, cookware/dishes/utensils, dishwashers, and coffee/tea makers. Bathrooms include bathtubs or showers with rainfall showerheads and hydromassage showerheads, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access. 42-inch LED televisions come with premium cable channels. Additionally, rooms include hair dryers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 36 individually decorated guestrooms, featuring kitchens with refrigerators and dishwashers. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets, and all rooms are furnished with double sofa beds. Rooms have private balconies. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Off-site parking for ZAR 50 per day; booking required

Family friendly

  • Kitchen
  • Laundry facilities
  • Microwave (on request)
  • Fridge
  • Separate living room
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • Lift
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Feather duvet
  • Double sofa bed
  • Down duvet
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Dressing gowns
  • Bath or shower
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Spring water bath
  • Towels

Entertainment

  • 42-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Kitchen
  • Microwave (on request)
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Dryer
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Iron/ironing board
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: 10 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Nearby parking fee: ZAR 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Serena Hotel Durban
Serena Durban
Serena Hotel Hotel
Serena Hotel Durban
Serena Hotel Hotel Durban

Serena Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 0 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 4 out of 16 reviews" "
Rating 2 - Terrible. 6 out of 16 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

6.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2020

10/10 Excellent

Thembelani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Bandile

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Sizwe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not be coming back
Definitely not as advertised. Probably worst hotel ever.
Stayed 3 nights in Jan 2020

4/10 Poor

Seitebogeng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

2/10 Terrible

Guest

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and looking dodgy. I do not recommend it on Expedia platform.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is not like it looks on the Internet, it looked like they were doing renovations. Uncomfortable untidy needs a lot of maintenance
Stayed 2 nights in Jun 2019

2/10 Terrible

zukiswa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay at serena hotel
Horrible place ever do not even think of staying there, it was so noisy and they do not clean unless u tell them to clean. There was a load shedding on the 30th instead of giving us candles they went to chill outside did not even apologise, there were constantly people peeping through the door at night and knocki ng and when u answer they run away. It was the horrible hotel i will never stay there even if it was 100 bucks for 3 nights.
Stayed 3 nights in May 2019

2/10 Terrible

GT

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is so bad, There is no comfort at all.
Stayed 1 night in Apr 2019

2/10 Terrible

Bonginkosi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
please remove serena from the hotel listings
My stay at serena wasnt so pleasant at all,firstly had to wait until 11am to check hence we had booked online there was no arrangement whatsoever for us go check in on a clean room, no towels or soap provided had to ask, rooms have no wifi, no basics coffe,tea, kettle nothing. we had to ask for 2 glases so we can atleast drink water of which was told they do charge R100 for such requests, ni lights in the room or tv remote which only played standard chanels.. i could go on about my unpleasant stay but serena is not a hotel its just a brothel.. 😔😔
Stayed 3 nights in Mar 2019

10/10 Excellent

Pamella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to be
It was great and amazing
Stayed 1 night in Jan 2019

4/10 Poor

Harriet

I was so dissapointed bcoz I had to swap rooms at nyt bcoz of rats in my previous room
Stayed 1 night in Nov 2018

6/10 Okay

Siphokazi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Tsholo

Liked: Cleanliness, room comfort
Tee
The aircon was not working. They did not give us any towels. Windows are old and the water is cold But the service is good the receptionist was good to us
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Not so good. The bad was not in good condition as it was damaged in between and there was no wifi on the room as they said on the advertisement the wifi is downstairs in the living area only.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
zentral gelegen, Personal zuvorkommend, Preis/Leistungsverhältnis
Stayed 5 nights in Jun 2019