2/10 Terrible
Dean
Travelled with partner
2 Dec 2024
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived and was given a room down a corridor where building works were. Being allergic to paint fumes was a great start to the stay.
In the room the previous resident had left a dirty sock on the floor, so this left their cleaning routine in question.
The bar closed at 11pm on a Saturday night, after a night out, we were just able to get to the bar for one drink before it closed.
We were informed the gym and pool would be open at 8am every morning. So we woke to get to the gym before breakfast. The staff turned up late and it didn’t open until 8.30am. This messed up our schedule for the day. No apology was given.
We then went to breakfast, I enjoy a latte in the morning, and other than normal coffee no other drink facilities were available. We went to Costa coffee afterwards a few miles from the hotel.
On checkout both myself and another room told the stuck up madam that was on reception of the issues we had with our stay. She gave both of us the brush-off and showed zero interest in our issues.
I was planning another trip in the new year, but won’t be returning to this hotel again.
If the staff would’ve shown the slightest bit of interest in my issues I would’ve been able to get over the things that went wrong, but as they don’t care, I’m happy to review this hotel to let others know to stay away. The Warner hotel or Dukeries hotel close by would be a suitable alternative.
Dean
Stayed 1 night in Nov 2024