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Quality Suites University

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Suites University

Reception
Exterior
Pillow-top beds, desk, iron/ironing board, free WiFi
Free daily buffet breakfast
Free daily buffet breakfast

Reviews

6.2 out of 10

Popular amenities

  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
949 Sunland Park Dr, El Paso, TX, 79922
  • Sunland Park Mall
    11 min walk
  • El Paso Desert Botanical Garden
    2 min drive
  • Sunland Park Racetrack and Casino
    2 min drive
  • El Paso, TX (ELP-El Paso Intl.)
    17 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillow-top beds, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 32.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Pillow-top beds, desk, iron/ironing board, free WiFi

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Pillow-top beds, desk, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Pillow-top beds, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior
Quality Inn And Suites
Pool
Breakfast included
Free airport shuttle
Pet-friendly
4.1 out of 5, Very good, (1010)
The price is AU$146
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Quality Inn And Suites

About the area

El Paso

With a stay at Quality Suites University, you'll be centrally located in El Paso, within a 10-minute drive of University of Texas at El Paso and Sun Bowl Stadium. .This hotel is 13.6 mi (22 km) from Fort Bliss and 14.3 mi (23.1 km) from American Consulate.

What's nearby

  • Sunland Park Mall - 11 min walk - 0.9 km
  • Sunland Park Racetrack and Casino - 2 min drive - 2.0 km
  • Western Playland Amusement Park - 2 min drive - 2.3 km
  • University of Texas at El Paso - 7 min drive - 7.2 km
  • Sun Bowl Stadium - 8 min drive - 9.2 km

Getting around

  • El Paso Union Depot - 8 min drive
  • El Paso International Airport (ELP) - 17 min drive

Restaurants

  • ‪Sunland Park Racetrack & Casino - ‬3 min drive
  • ‪Whataburger - ‬18 min walk
  • ‪Corner Bakery Cafe - ‬15 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪The Greenery - ‬11 min walk

About this property

Quality Suites University

Hotel in El Paso with free breakfast and a 24-hour business center
Quality Suites University offers 61 accommodations with MP3 docking stations and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 61 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have shower/tub combinations and hair dryers.
Make use of convenient amenities, which include complimentary wireless internet access and a fireplace in the lobby.
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM–9 AM
  • Coffee/tea in a common area

Things to do

  • Shopping centre

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • MP3 dock
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • In-room safe fee: USD 2.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites University El Paso
Comfort Suites University Hotel El Paso
Quality Suites University Paso
Quality Suites University Hotel
Quality Suites University El Paso
Quality Suites University Hotel El Paso

Quality Suites University Reviews

Reviews

6.2
Rating 10 - Excellent. 223 out of 1001 reviews" "
Rating 8 - Good. 192 out of 1001 reviews" "
Rating 6 - Okay. 187 out of 1001 reviews" "
Rating 4 - Poor. 171 out of 1001 reviews" "
Rating 2 - Terrible. 228 out of 1001 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Jaime

Disliked: Staff & service, property conditions & facilities
Dirty bath and bed
Stayed 2 nights in Aug 2024

6/10 Okay

Alfonso

Stayed 1 night in Aug 2024

2/10 Terrible

Marissa

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

2/10 Terrible

Judith

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The first attempt of room 208 smelled like feet. The second room 215 was leaking dirty sewer water.
Stayed 3 nights in Aug 2024

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Verda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Jennifer

Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take your family somewhere else!!
I booked 3 rooms and had to move out of 1 as soon as I entered the room due to the ac not working at all and it feeling like a sauna in there. The ac in the other rooms were not cold but were tolerable throughout our 3 day stay except on the last day the ac from the room that we were moved into, stopped turning on. The sofa sleepers were stained with what looked like blood or some type of big brown stains. Towels at this hotel are almost nonexistent. Each room only has 2 big towels and 1 washcloth and they are filthy! We couldn’t get replacement towels until the night before check out and of course it was only 2 big towels and 1 washcloth. The pool was closed all throughout our stay. Our keys to all the rooms had to be taken to the front desk to be reprogrammed EVERY TIME we were needing to get into our rooms. The elevator has the 2 lit up at all times so guests will only go to the 2nd floor but we went to the 3rd floor out of curiosity and it is a DISASTER on that floor! I don’t know what happened to the entire 3rd floor to cause it to be unusable. I know this hotel is much cheaper than many others in El Paso but I would much rather pay more for a good hotel where my family and I will sleep comfortably and not wrapped in our own blankets in order to not sleep on anything filthy in this room. The bathtubs are filthy brown so we took showers with our crocs on! The handle in our shower kept coming off and had to be put back in and my son's shower didn’t work at all.
Stayed 3 nights in Aug 2024

6/10 Okay

Maribel

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 2 nights in Jul 2024

2/10 Terrible

Josefina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Yesenia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place to stay!
When we arrived to the hotel the room we reserved ended up being given to someone else, they told us if we don't arrived before 6:00 pm, they will sell our room. We were traveling for more than 14 hrs and we had no room afeter booked 3 weeks in advanced. This hotel smell disgusting, humidity problems everywhere, the shower and carpet, old and dirty. It's not a good place to go.
Stayed 1 night in Jul 2024

2/10 Terrible

Victoria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo en orden y buena atencion
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Worst hotel yet, t.v. doesn’t work, phone in room doesn’t work, my room felt like a sauna, went downstairs and clueless man at front desk says there is nothing he can do since he is by himself and can’t give me another room because they are 100% booked
Stayed 1 night in Jul 2024

2/10 Terrible

Reina

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The entire room was dirty and they had no towels.
Stayed 1 night in Jul 2024

2/10 Terrible

Taizet

Stayed 2 nights in Jul 2024

2/10 Terrible

Taizet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible rooms. Front door did not close completely, toilet did not flush. There were also bed bugs which gave us bug bites all over our body. The property denied us a refund. Told the front desk about the bugs and they did nothing about it. Absolutely worst hotel i have stayed in.
Stayed 2 nights in Jul 2024

2/10 Terrible

Gitzel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Tara

Stayed 1 night in Jul 2024

6/10 Okay

Lindsay

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

mona, Silver City

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Mar 2024

2/10 Terrible

Thavita

Stayed 1 night in Jul 2024

8/10 Good

Jose, Anthony

Liked: Cleanliness, property conditions & facilities
Hotel was OK, clean, the rooms are spacious, comfortable and quiet (even though the location is right next to the freeway); however, the bathroom felt dated, in need of renovation. And since the hotel does not have room service, I did not feel it necessary to leave a mandatory deposit of USD $50 per night.
Stayed 1 night in Jun 2024

6/10 Okay

Ben, Casa Grande

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We will start with the positive: * The bed was comfortable * A/C worked well * Breakfast was eggs, sausage, yogurt, bread options, cereal, and make your own waffle Bad: * They are doing remodeling which was never disclosed * The hotel was dirty (this seems to be a El Paso thing) * Fire Alarm went off multiple times from 7:45am till 8:30am. (We had left at 8:30 so not sure after) * Pool closed * Ice machine broken * Our door had no deadbolt or chain lock option At the end of the day it was a place to sleep but our family will more than likely try to never stay in El Paso as we travel. The lack of transparency is disappointing and based on the bad feel like the price should have been different.
Stayed 1 night in Jul 2024