We rented a room with 2 queen beds and a pullout for 5 people, one of them was my grandma who uses a stroller. I had called the hotel to let them know we'd be there late, about my grandma's needs and to make sure there was a pullout because we would be using it. They assured us all the rooms were very spacious. My parents got there before me, so I wasn't there to make sure all the notes I called about were fulfilled. Turns out the hotel gave us the very last room, furthest away from the elevators. That was already bad because my 85-yo grandma had to walk down maybe 20-25 rooms down to the end of the hall and around, but when I finally got there about an hour later, there was no linen for the pullout. I called down for the linen and they said we had to come get it. The didn't have pillows, and said we had to use the ones on the formal beds. The attendant did go hunting for one and gave me one, but I had to wait longer. All I got was fitted sheet, flat sheet, and a thin blanket, then the one pillow. When when we pulled out the pullout, the mattress was stained with something that looked like dried blood. It was close to midnight and I didn't feel like fighting, plus everyone else was already settled in and in pjs, and with knowing there were no more rooms, what was the point if they wouldn't even have anything available to move us to? I got comfy and tried to make myself some tea to relax, only to find out the coffee maker was dirty, with old coffee grinds. Not top notch.