Ignore every other review. DO NOT STAY HERE. This place is a scam, and Expedia will not help you get your money back. YOU WILL LOSE YOUR MONEY IF YOU BOOK A ROOM HERE.
A hotel that turns away travelers who reserved and paid in advance, while having available rooms, deserves less than one star.
I arrived at 11pm and was told that “the system is down” and they are unable to verify reservations and also unable to book us into an available room with a new reservation. Another traveler was being turned away just as I arrived, also with a prepaid reservation.
It’s 2024. I have the reservation on my phone, showing that it is paid and confirmed by the hotel. I have my credit card, identification, and cash. People were booking hotel rooms long before the internet. There’s simply no excuse for treating customers this way. I award you no points and may God have mercy on your soul.