The reception staff were very pleasant and could all speak English well. They helped us with everything including candles for a birthday cake and a small medical question, but were most helpful in regards to transportation. The pool was very nice, but a little small and crowded. However, it was great for my daughter who had her sixth birthday party there. I told her we could go anywhere she wanted - the nearby castle, dinosaur park, or shopping. However, she just wanted to stay in the lovely pool. The area is pleasant and green with a very large and beautiful part nearby, but it is a little far from the trains and city center. However, taxi service to the city center is cheap and reliable. the breakfast was very good with a variety of fresh and delicious choices. It was one of the best deals for the money I have ever had.