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AJ Hotel & SPA

Photo gallery for AJ Hotel & SPA

Indoor pool, outdoor pool, pool loungers
Porch
Bar (on property)
Bar (on property)
Indoor spa tub

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Room service
  • Pet-friendly

Explore the area

Map
Carretera del Forn, Canillo, AD500
  • GrandValira
    ‪1 min walk‬
  • TC8 Canillo Ski Lift
    ‪11 min walk‬
  • Palau de Gel
    ‪19 min walk‬
  • Andorra la Vella (ALV-Andorra la Vella Heliport)
    ‪25 min drive‬

Room options

View all photos for Twin Room

Minibar, in-room safe, desk, free cots/infant beds

Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room Single Use

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use

  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room (2 Adults + 1 Child)

Room amenity

Triple Room (2 Adults + 1 Child)

  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple Room

Room amenity

Triple Room

  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room

TV

Family Room

  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Room

Hotel Comtes d'Urgell

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
4.7 out of 5, Exceptional, (6)
The price is AU$94
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Hotel Comtes d'Urgell

About the area

Canillo

With a stay at AJ Hotel & SPA in Canillo, you'll be near ski lifts, within a 15-minute drive of Caldea Spa and GrandValira. .This family-friendly hotel is 8.4 mi (13.6 km) from Pyrenees Andorra Shopping Centre and 1.3 mi (2.1 km) from Sant Serni de Canillo.

What's nearby

  • GrandValira - 1 min walk
  • TC8 Canillo Ski Lift - 11 min walk
  • Palau de Gel - 19 min walk
  • Meritxell Sanctuary - 6 min drive
  • Mirador Roc del Quer - 11 min drive

Getting around

  • Mérens-les-Vals Station - 38 min drive
  • La Seu d'Urgell (LEU) - 66 min drive

Restaurants

  • ‪Bar El Mirador De Quer - ‬9 min drive
  • ‪Borda Vella - ‬9 min drive
  • ‪Restaurant Manacor Grill - ‬7 min drive
  • ‪La Cirera - ‬7 min drive
  • ‪Les Pardines - ‬10 min drive

About this property

AJ Hotel & SPA

Family-friendly slopeside fun with full-service spa
AJ Hotel & SPA offers 81 accommodations with minibars and safes. Televisions come with cable channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

Guests under 6 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Make yourself at home in one of the 81 guestrooms featuring minibars. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features an outdoor pool and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. You'll be on the slopes in no time with the complimentary ski shuttle.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
AJ Hotel & SPA has a restaurant on site.
Room service (during limited hours) is available.

Languages

Catalan, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 15.00 per day)
  • Wheelchair-accessible parking available
  • Free ski shuttle

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Free children's club
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski-in/ski-out access
  • Ski passes
  • Ski storage

Business services

  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Treatment room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination

Entertainment

  • TV channels
  • TV

Food and drink

  • Cookware/dishes/utensils
  • Minibar

More

  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Early check-in fee: EUR 20.00

Check-out

Check-out before noon
Late check-out fee: EUR 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per day
Welcoming dogs only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 15.00 per day
  • Pet fee: EUR 12 per pet, per day
  • Early check-in fee: EUR 20.00
  • Late check-out fee: EUR 20.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 6 years old are not allowed in the swimming pool or hot tub
Guests under 6 years old are not allowed in the spa, and guests under 14 years old are only allowed with adult supervision

Property is also known as

Canillo Hotel
Hotel Canillo
Hotel Canillo Magic
Hotel Magic Canillo
Magic Canillo
Magic Canillo Hotel
Magic Hotel Canillo
Hotel Magic Canillo Andorra
AJ Hotel Canillo
AJ Hotel
AJ Canillo
AJ Hotel & Spa Andorra/Canillo
AJ Hotel SPA
AJ Hotel & SPA Hotel
AJ Hotel & SPA Canillo
AJ Hotel & SPA Hotel Canillo

AJ Hotel & SPA Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 38 reviews
Rating 8 - Good. 16 out of 38 reviews
Rating 6 - Okay. 13 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 3 out of 38 reviews

7.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

davetwoneight, West Mids

Liked: Cleanliness, property conditions & facilities
THIS IS NOT A SKI IN SKI HOTEL.
The hotel is good if you have a car. if not you have to get bus to gondola on morning and back no later than 6. i can imagine would be a nightmare in school holidays. I told hotels.com this and they told me they had changed advert so that is not advertised as ski in ski out. just checked and still hasnt been done. plenty of hot water and food was ok. Thank god for the irish bar in the hotel which saved our evenings as with out car you are stranded unless you want to pay for expensive taxi or thumb a ride which we did quite easily.

6/10 Okay

Francisco

Disliked: Staff & service
Mau hotel para esquiadores
Paguei por 2 quartos triplos iguais. Éramos 2 casais e um dos quartos era um duplo com cama de criança com metade do tamanho do quarto triplo dado ao outro casal. O hotel obriga a transfers de e para o ski. Apenas têm uma carrinha de 8 lugares para o fazer. Na hora de ponta, não havendo um local específico de espera para a recolha, a confusão era tremenda e stressante. Não faz qualquer sentido. O acesso ao SPA é pago e o bar de serviço à noite tem apenas uma empregada, eficaz mas nada simpática. O hotel está cheio de gatos e o cheiro a urina nas proximidades durante a noite e de manhã é insuportável. Eles alimentam os gatos...

2/10 Terrible

Jesus

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Inaceptable entrar a las tres y media de la tarde

4/10 Poor

Jean-Pascal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas à la hauteur
Pas digne d'un 4*; parties communes pas très propres; la salle de bain n'a pas été nettoyée en 4 jours; la connexion Wi-Fi est... aléatoire ! Hôtel très bruyant. Il faut laisser sonner 2 mn pour avoir une réponse téléphonique puis se faire raccrocher au nez sans même une formule de politesse. Quand le chauffeur de la navette fait une pause (imprévue), il reste l'autostop: pas commode avec les équipements de ski, même pour 2 km. Ah ça, l'hospitalité andorrane n'est plus ce que c'était. En synthèse, très déçus. Heureusement, il y avait de la neige et du soleil sur le domaine skiable.

8/10 Good

Teresa

Liked: Cleanliness, property conditions & facilities
Hotel de incógnito.
Todas las indicaciones para la localización del hotel son Hotel Magic. Parece que solo se ha cambiado el nombre en la web. Sería de gran utilidad añadir una mención en la web de hoteles.com con el nombre antiguo del hotel. Nos habríamos ahorrado más de media hora de búsqueda y de preguntar por los alrededores (!!)

2/10 Terrible

Isabel

Disliked: Staff & service, room comfort
HOTEL PESIMO, para no volver.
Wifi no funciona, televisor no funciona, sin agua caliente, spa agua fría, calor en las habitaciones, trato del director soberbio y sin voluntad de solucionar los problemas. La comida de poca calidad. Este hotel no está a la altura de un cuatro estrellas. El hotel no se llama AJ HOTEL &SPA, se llama MAGIC por lo que nos costó mucho encontrarlo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy difícil encontrar el Hotel, resulta que ahora se llama Magic, y fue terrible la experiencia, a ver si le cambian el nombre para futuros clientes.

8/10 Good

jj, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
El SPA es pequeño y el agua no muy caliente. Gracias.

10/10 Excellent

Tomás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las mejores vistas de Canillo.
Todo en su sitio. Mejor estaría con TV led.

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
Des imperfections sur le service de chambre et la qualité du petit déjeuner.

4/10 Poor

Maria

Disliked: Cleanliness, staff & service
Hotel a las afueras a 5 min del centro de Canillo
Hotel justito de 4 * con un poco de falta de mantenimiento. Lo peor fue encontrarnos sorpresas negativas al llegar y que próximos huespedes tendrían que tener en cuenta ( la piscina no pueden acceder niños menores de 6 años (nosotros lo cogimos para ir con nuestro hijo de 5 años que ya sabe nadar, y no nos dejaron poniendo con una excusa de forma poco amable y muy rara sobre cobertura seguro "aunque nos hicimos responsabes nosotros", y nos dijeron que salía publicitado claramente y no es verdad); y cogimos media pensión pensado que las bebidas estaban incluidas (agua) y nos la cobraron aparte. Además nuestra habitación le faltaba un poco más de limpieza.

8/10 Good

Ire, Bcn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de montaña. Preciosas vistas y tranquilo.
Bonitas excursiones en la montaña. Recomendable el mirador de Canillo. Vistas impresionantes. Muy relajante.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Anteriormente nos habiamos alojado en el hotel y sobretodo el servicio del restaurante/bufet era mucho mejor. (Personal y calidad/cantidad)

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
El hotel es bonito
Encuento que en un hotel de 4 estrellas tiene que llegar bien el wifi a todos los sitios, porque nada mas lo cojias bien en recepcion. Y por otra parte la almohada era muy incomada ,la cama tambien y las paredes estaban sucias.

8/10 Good

MONTSERRAT

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Maria Fabiane

Liked: Cleanliness, staff & service, property conditions & facilities
Lo único es que en la web, en la descripción de los servicios del hotel no se explica que la piscina es parte del SPA y que se tiene que pagar un suplemento.

6/10 Okay

Bjorn, Norge

Liked: Cleanliness, staff & service
Fint opphold i vakre Canillo
Vi hadde et fint opphold på hotellet i 2 dager, Svært hyggelig og hjelpsom resepsjonist ved ankomst. Hotellet var litt vanskelig å finne pga. dårlig skilting og annet navn på Hotellet.

8/10 Good

Lars, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities
Bra hotell som erbjuder en trevlig service för ett rimligt pris. Personalen är väldigt serviceminded och killen som kör transferbussen mellan hotellet och kabinliften är alltid glad och oerhört hjälpsam. Det är lugnt och städat på hotellet. Mestadels av gästerna är från Spanien. Personalens engelska kunskaper varierar men det finns alltid någon som behärskar engelskan i receptionen/restaurangen. Hotellet är beläget ca 2 km upp i berget från centrala Canillo. Transferbussen går från 08:30-13:00 och 14:30-17:45 före eller efter dessa tider får man själv ombesörja transporten till hotellet. Kabinliften stänger 17:00. Är det storm kan anslutningsliften (efter kabinliften) vidare till resten av Grandvaliras syterbyar vara nerstäng, vilket innebär att du behöver ta lokalbussen till El Tarter för att accessa resten av systemet. Grandvaliras skidsystem med många backar både för barn och familj gör detta resmål till en intressant destination. Skidområdet är omfattande och bör hålla alla nivåer av åkare tillfrdställda. El Tarters skidpark inbjuder till spännande åk. Det är kul att betrakta olika skidåkares hopp och konster från sittliften på väg uppåt i liftsystemet.

8/10 Good

ENRIQUE, Barcelona

Liked: Cleanliness, staff & service
Desayuno espectacular
Desayuno espectacular. Lo que si seria necesario, es que si esta nevado, acondicionaran la carretera hasta la entrada del hotel. Todos los coches resbalaban, incluido el mio.

6/10 Okay

antonio, barcelona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cortito para las 4 estrellas yo le podria 3.
hotel correcto pero sin mantenimiento en las habitaciones habia telaarañas y el baño estaba sucio. el sofa cama estaba destrozado la television era mas pequeña que un monitor de ordenador

6/10 Okay

juan

Disliked: Cleanliness, staff & service, property conditions & facilities
para ser un hotel de cuatro estrellas, deja mucho que desear

8/10 Good

ness, spain

Liked: Staff & service
Disliked: Cleanliness, room comfort
No esta mal aunque la comida muy cara en la cena y el desayuno poca variedad no estaba muy bueno! Por lo demas no estaba mal!

10/10 Excellent

Pierre, Rodez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très satisfait
Très content de l'accueil et de l'hotel en général. La chambre est propre et spacieuse. Petit déjeuner très copieux mais pas vite achalandé si on arrive après tout le monde. C'est la deuxième fois que j'y vais et a refaire si besoin

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Godt hotel med dårlige parkerings/tilkørselsforhold. Kedelig restaurant.

6/10 Okay

kiki

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
personnel décevant
hôtel propre et calme, belle vue sur Canillo .départs pour randonnées au dessus de l’hôtel. mais personnel peu avenant