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Bürgenstock Hotel & Alpine Spa

5.0 star property

Photo gallery for Bürgenstock Hotel & Alpine Spa

2 indoor pools, outdoor pool, pool loungers
Lounge
Deep-soaking bathtub, rainfall showerhead, designer toiletries
2 indoor pools, outdoor pool, pool loungers
Outdoor dining

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Breakfast included
  • Bar
  • Spa
  • Pet-friendly

Explore the area

Map
Bürgenstock, Ennetbuergen, 6363
  • Burgenstock
    ‪23 min walk‬
  • Hammetschwand Lift
    ‪4 min drive‬
  • Stanserhorn Cable Car
    ‪17 min drive‬
  • Emmen Air Base (EML)
    ‪30 min drive‬

Room options

View all photos for Heritage Lake view Prestige Suite with Spa Access

Heritage Lake view Prestige Suite with Spa Access

Heritage Lake view Prestige Suite with Spa Access

  • 80 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Alpine Deluxe

Heritage Alpine Deluxe

Heritage Alpine Deluxe

  • 33 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Lake view Prestige room with Terrace and Spa access

Frette Italian sheets, hypo-allergenic bedding, free minibar

Heritage Lake view Prestige room with Terrace and Spa access

  • 38 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Lake view Suite with Spa Access

Heritage Lake view Suite with Spa Access

Heritage Lake view Suite with Spa Access

  • 56 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Lake view Cottage with Spa Access

Heritage Lake view Cottage with Spa Access

Heritage Lake view Cottage with Spa Access

  • 120 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Lake view Deluxe with Spa Access

Frette Italian sheets, hypo-allergenic bedding, free minibar

Heritage Lake view Deluxe with Spa Access

  • 33 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Deluxe room with Spa Access

Contemporary Deluxe room with Spa Access

Contemporary Deluxe room with Spa Access

  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Bay Suite with Spa Access

Contemporary Lake view Bay Suite with Spa Access

Contemporary Lake view Bay Suite with Spa Access

  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Premium Suite with Spa Access

Contemporary Lake view Premium Suite with Spa Access

Contemporary Lake view Premium Suite with Spa Access

  • 73 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Panorama Suite with Spa Access

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake view Panorama Suite with Spa Access

  • 89 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Spa Suite with Spa Access

Contemporary Lake view Spa Suite with Spa Access

Contemporary Lake view Spa Suite with Spa Access

  • 89 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Family Suite with Spa Access

Contemporary Family Suite with Spa Access

Contemporary Family Suite with Spa Access

  • 89 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Penthouse

Penthouse

Penthouse

  • 169 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

  • 308 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Dining

Waldhotel by Bürgenstock

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, (76)
The price is AU$1,278
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Waldhotel by Bürgenstock

About the area

Ennetbuergen

When you stay at Bürgenstock Hotel & Alpine Spa in Ennetbuergen, you'll be on a lake and within a 5-minute drive of Hammetschwand Lift. .This family-friendly hotel is 11.9 mi (19.1 km) from Chapel Bridge and 13.5 mi (21.7 km) from Swiss Transportation Museum.

What's nearby

  • Hammetschwand Lift - 4 min drive
  • KKL Lucerne - 24 min drive
  • Chapel Bridge - 24 min drive
  • Chateau Guetsch - 27 min drive
  • Swiss Transportation Museum - 27 min drive

Getting around

  • Stansstad Station - 14 min drive
  • Stans Station - 17 min drive
  • Zurich Airport (ZRH) - 75 min drive

Restaurants

  • ‪Lakeview Bar & Lounge - ‬1 min walk
  • ‪Spices - ‬2 min walk
  • ‪Verbena - ‬7 min walk
  • ‪Restaurant Flugfeld - ‬10 min drive
  • ‪Restaurant Al Porto - ‬15 min drive

About this property

Bürgenstock Hotel & Alpine Spa

Luxurious ski hotel with ski-in/ski-out access
Bürgenstock Hotel & Alpine Spa offers 211 air-conditioned accommodations with free minibar items and minibars. Beds feature Frette Italian sheets. A pillow menu is available. Flat-screen televisions come with premium digital channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 2 indoor tennis courts, an outdoor tennis court, and a 24-hour health club. 2 indoor swimming pools and 2 hot tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 211 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 indoor swimming pools or 2 hot tubs. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the hotel's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is included.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Ennetbuergen? This hotel has 107640 square feet (10000 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Guests are offered a complimentary buffet breakfast.
Bürgenstock Hotel & Alpine Spa has 12 restaurants on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Croatian, English, Filipino, French, German, Greek, Hindi, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Thai, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • Extended parking on site (CHF 40 per night)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast
  • 12 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • 2 indoor pools
  • 2 indoor tennis courts
  • 2 hot tubs
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Golf course
  • Golf driving range
  • Ice skating
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • 2 indoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Cots/infant beds (surcharge)
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubs
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski-in/ski-out access
  • Ski passes
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (107640 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Lift
  • Hardwood flooring in room
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Frette Italian sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bath or shower
  • Bidet
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers (weekdays)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from March 10 2025 to March 13 2025 (dates subject to change):
  • Spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 60 per pet, per night, plus a deposit of CHF 60 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 225.0 per night
Cribs (infant beds) are available for CHF 50.0 per night

Payment types

Important information

Optional extras

  • Airport shuttle fee: CHF 950 per vehicle (one way)
  • Self parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet deposit: CHF 60 per night
  • Pet fee: CHF 60 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products

We should mention

Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 6 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

This hotel is rated 5 stars.

Property is also known as

Buergenstock Hotel Ennetbuergen
Bürgenstock Hotels Resort Bürgenstock Hotel Alpine Spa
Bürgenstock Hotels Bürgenstock Alpine Spa Ennetbuergen
Bürgenstock Hotels Bürgenstock Alpine Spa
Buergenstock Hotel Alpine Spa
Buergenstock Hotel
Park Hotel Buergenstock Resort
Bürgenstock Alpine Spa
Burgenstock & Alpine Spa
Bürgenstock Hotel Alpine Spa
Bürgenstock Hotel & Alpine Spa Hotel
Bürgenstock Hotel & Alpine Spa Ennetbuergen
Bürgenstock Hotel & Alpine Spa Hotel Ennetbuergen
Bürgenstock Hotels Resort Bürgenstock Hotel Alpine Spa

Bürgenstock Hotel & Alpine Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 205 out of 242 reviews
Rating 8 - Good. 21 out of 242 reviews
Rating 6 - Okay. 8 out of 242 reviews
Rating 4 - Poor. 4 out of 242 reviews
Rating 2 - Terrible. 4 out of 242 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in Nov 2024

10/10 Excellent

Dora

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience. The facilities are only outshined by the amazing staff. My stay exceeded all expectations. Highly recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel we have stayed at with the best customer service we ever had. Honestly was a once in a life time experience
Stayed 2 nights in Nov 2024

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to stay
Stayed 2 nights in Oct 2024

2/10 Terrible

Artur

Stayed 2 nights in Oct 2024

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has one of the best spas I have ever visited. Form the quality of the treatments to the design and view.
Stayed 2 nights in Oct 2024

10/10 Excellent

Petar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding quality of service, amenities, and overall experience!
Stayed 1 night in Oct 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Ever
It was exceptional. Everything was perfect. The room gorgeously appointed and visually stunning. The food was outstanding. We are coming back with our children and staying longer.
Me and my wonderful husband
An amazing view
After seeing this I immediately bought a bathing suit so I could go there
Heaven
Stayed 1 night in Sep 2024

10/10 Excellent

Eldho, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2024

10/10 Excellent

Safar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

4/10 Poor

Joel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Our stay at the property was very disappointing and definitely not worth the exorbitant price being charged. A week before our stay, the hotel informed us that several pools, restaurants and facilities would no longer be available as they had a hotel wide event the day before and would be packing up. In addition, when we arrived to check in after 3pm, we were told our room was unavailable as they were still cleaning up post the event. The check in staff were dismissive of our concerns and quite rude. Whilst the spa and the location of the hotel is amazing, at over $2,500 per night, the service was poor and the amount of guests meant that there was always a long wait for breakfast, drinks or any assistance from staff. It did not feel exclusive or worth the price tag, and we have had significantly better experiences for far less money.
Stayed 1 night in Sep 2024

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the quality of food wasnt perfect it was just acceptable. other than the food everything was perfect
Stayed 2 nights in Sep 2024

10/10 Excellent

Baher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a kind
Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Maziar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

deema

Liked: Cleanliness, property conditions & facilities
Nice but too many tourist visiting the hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Ying

Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and great pool & gym but our rooms were very small.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sara

Stayed 1 night in Jun 2024

10/10 Excellent

Vinko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 2 nights in May 2024

10/10 Excellent

Qing

Stayed 2 nights in Jun 2024