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It says it is all inclusive total lie! When you check in, they give a time sheet for the food service. No alcohol is included, no canned drinks (nonalcohol) included, you can not even get coffee, they have a set timing for Turkish coffee if you want to drink. We still checked in and a room was given we went upstairs and the bathroom was dirty. My nephews, my mother and I was supposed to stay together at the family room. It is not as the photos on the website. Still I calmed my nephews down and told them I would talk to housekeeping to clean. They said they can not even take shower because there is pee next to the toilet. I did not think I would need to come this point to prove something! I took the worst side of the room becuase there is dirt on the wall too. We went downstairs, there is no AC at the reception, lobby, restaurant. (Even if they have it, they are not using) We decided to have dinner, it was way to hot outside and inside due to lack of AC. I told my family to take a walk and discover the hotel. Even the way to the pool was enough not to stay there. I was sure that I would not let any of my family use that pool or daybeds around. I checked in around 7pm and wanted to leave at 8pm. A lady fell down, I had to take action with my first aid training, there is no doctor or health room at the hotel. Low quality, dirty, over priced. Could stay only 2 hours (1 hour was dealing with the woman). I had to leave and book another hotel. Horrible!

I think all the hotels except few around this area are below average. And those few that look better are outrageously expensive. I would not stay in a hotel at Kizkalesi ever again.

The service is very bad no body speak English no air conditioning in the bed room very bad enternet

The staff was friendly and patient as we translated between English and Turkish. Rooms were basic and clean w/a perfect little refrigerator that held ice, too. The staff, especially Serhat(?) was very accommodating and helpful. The curtains were not "black- out" as described on Expedia, so the room was always fairly light throughout the night and the parking was not free. Other than that- its an easy walk to the beach and in a great location.