When I booked through Expedia, with executive level and prepaid for breakfast, but on Marriott hotel system, they couldn’t find anything for breakfast. Front desk M keep answering “they don’t have free breakfast but I can have FREE food from executive lounge”…..even I showed her my confirmation.
Excuse me! I paid for executive level room, I paid for my breakfast! There’s nothing free, and I don’t need anything free, I just want to know where/when I can have my paid already breakfast!
Finally, Angelina, a lady who checked me in earlier and with sweet smiles, willing to honour the voucher after listen my words and check confirmation.
Thank you Angelina, you deserve a good reward!