See all properties
Save

Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
Food court
Property entrance
Minibar, in-room safe, blackout curtains, iron/ironing board
Reception hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • All-inclusive

Explore the area

Map
Falmouth, Falmouth, JMCTY05
  • Jamaica Swamp Safari Village
    ‪7 min walk‬
  • Luminous Lagoon
    ‪5 min drive‬
  • Blue Waters Beach Club
    ‪10 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪31 min drive‬

Room options

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | U)

  • 58 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (U)

  • 58 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Sea side - E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Sea side - E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 35 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Swim-Up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Ocean View (U)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (U)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Swim-Up | 18+ | U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CA)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (Swim-Up | 18+ | U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (Swim-Up, +18 Years Old, (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (L)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (C)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (C)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (C)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (C)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (C)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (C)

  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Swim-Up | 18+ | C)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (C)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

2 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)

Ocean Coral Spring - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (3406)
The price is AU$582
for 1 room
includes taxes & fees
6 May - 7 May
Ocean Coral Spring - All Inclusive

About the area

Falmouth

When you stay at Hotel Riu Palace Aquarelle - All Inclusive in Falmouth, you'll be on the beach and within a 5-minute drive of Martha Brae River. .This all-inclusive hotel is 12.2 mi (19.6 km) from Rose Hall Great House and 11.9 mi (19.1 km) from Montego Bay Convention Centre.

What's nearby

  • Jamaica Swamp Safari Village - 7 min walk - 0.6 km
  • Martha Brae River - 15 min walk - 1.3 km
  • Luminous Lagoon - 5 min drive - 5.6 km
  • Blue Waters Beach Club - 10 min drive - 7.1 km
  • Burwood Beach - 11 min drive - 8.6 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 31 min drive

Restaurants

  • ‪Captain's Market - ‬15 min drive
  • ‪Steakhouse - ‬15 min drive
  • ‪Kfc - ‬5 min walk
  • ‪Royalton Sands Beach Bar - ‬8 min drive
  • ‪Martini Bar - ‬10 min drive

About this property

Hotel Riu Palace Aquarelle - All Inclusive

Family-friendly beachfront location with 4 outdoor pools
Hotel Riu Palace Aquarelle - All Inclusive offers 753 air-conditioned accommodations with minibars and safes. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Falmouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.
Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Make yourself at home in one of the 753 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a complimentary water park. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at White Bay, one of the hotel's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Wind down with a drink at one of the 5 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
White Bay - This family restaurant serves breakfast, lunch, and dinner.
Krystal - This restaurant serves dinner only. Open daily.
Napoli - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Kyoto - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Steakhouse - This steakhouse serves dinner only. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Hotel Riu Palace Aquarelle - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 707 out of 1212 reviews
Rating 8 - Good. 285 out of 1212 reviews
Rating 6 - Okay. 126 out of 1212 reviews
Rating 4 - Poor. 38 out of 1212 reviews
Rating 2 - Terrible. 56 out of 1212 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Lakisha

Everything was amazing. I’ve been to many RIU and by far this was the best. The service, food and facility was fantastic.
Stayed 4 nights in Jan 2025

8/10 Good

Jose Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
The experience was really good. Food was great. The property/resort was brand new, clean and well thought off. The staff was also good with room for improvement. The night time programs and activities were amazing. The performers absolutely killed it. Would definitely go back to RIU Aquarelle.
Stayed 4 nights in Jan 2025

8/10 Good

Denzel, Missouri City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taxi drivers were very friendly and helpful. Ask for Ms. Tracy she’s balled and very sweet!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Michele Renee, Bear

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very nice, clean and beach access. The property had entertainment from day to night. Most employees were very nice, one were not. Some employees would be on their phones while others were hard at work. Would like to recognize Briana and Jessica in the buffet she was such a great server and fill of personality. Shavanique in the Renova Spa was very kind, Loved the message. Will go back to this resort.
Stayed 7 nights in Jan 2025

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was great the dinner entertainment and service was excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Diamond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all inclusive
Stayed 4 nights in Jan 2025

8/10 Good

Liridona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 5 nights in Jan 2025

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at RIU and we loved it!
Stayed 3 nights in Jan 2025

8/10 Good

Daniela, Far Rockaway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Kiran

Travelled with partner
Was an okay stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Roman

Great place to stay
Stayed 6 nights in Jan 2025

10/10 Excellent

Theodore Jemel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, only complaint is that there is not enough staff at the sports bar at night. Can’t meet the demand of the guests
Stayed 5 nights in Jan 2025

6/10 Okay

Kiran

Liked: Cleanliness, property conditions & facilities
Okay
Stayed 2 nights in Jan 2025

8/10 Good

Chalsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing! The only thing I didn’t like was the shower smell when in use.
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
My biggest and most concerning issue was with Expedia. We book though Expedia (NEVER AGAIN) and prepaid for our 6-night stay. Due to a terrible winter storm, our flight was cancelled, and we could not get rebooked to Jamicia until the following day on Tuesday. We called Expedia to see if they could move our check in date to Tuesday. The customer service rep was NOT helpful and told us that the hotel did not have availability for us to stay our full 6 night's stay beginning now on Tuesday unsteady of Monday. When we arrived at the hotel, they said they had plenty of availability for us to stay our full 6 night's stay, but Expedia would need to change the reservation. From there we kept getting the run around from Expedia and was told to keep checking back with us, which we did for several days with no response. On two occasions, I was talked to a customer service representative who both hung up on me. Needless to say, Expedia went ghost on us and after several days after being back home, I have yet to get a response from the two emails I sent a week ago. On one occasion the hotel representative in Jama who has worked in the hotel business for 17 years told me that Expedia always takes the approach to NOT help customers in situations like mine as they do not want to give me the one night's say ($380). It's shameful as they definitely are now ignoring me and its apparent, they do not want to help and will do anything to not refund your money. Shameful Expedia!!!!!!
Stayed 6 nights in Jan 2025

2/10 Terrible

SANEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Ccv
Stayed 7 nights in Nov 2024

10/10 Excellent

Connie Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Olga

Liked: Staff & service, property conditions & facilities
Great
Stayed 7 nights in Dec 2024

6/10 Okay

Brian Michael

Liked: Staff & service
Stayed 6 nights in Jan 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and accommodating . Great staff great food , overall greatness. I emjoy my stay.
Stayed 3 nights in Jan 2025

2/10 Terrible

Linda

Disliked: Staff & service
the food was terrible and the staff is unfriendly.
Stayed 5 nights in Jan 2025

10/10 Excellent

Joedi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025