Pros: This is a beautiful place and is well-located, comfortable, and clean. If that is enough for you, book with confidence.
Cons: We had several problems with service that made this an unpleasant experience overall. First, we reserved (and paid extra for) a patio room with courtyard views. On check-in, we were led to an upstairs room. When we asked for the patio room we had reserved, we were told that all the rooms were the same, which was clearly untrue. Second, breakfast was unreasonably slow -- one morning all the guests waited for over a half hour before being acknowledged by staff at all, with no explanation. We tried to be patient each morning, but it was difficult as we wanted to get on exploring the city. Third, staff were unavailable and generally unhelpful. There was no "24 hour front desk," and nobody offered any orientation to the city or assistance with travel plans. Staff were so unavailable that, when trying to check out, we did not know who or how to pay, and nearly missed our train trying to figure it out. On the two occasions we did ask for assistance with travel plans when we did find staff, we were once offered totally unhelpful instructions and, on the second (when asking for a recommendation for a public and authentic hammam), directed forcefully into a tourist trap that was overpriced, and neither good nor authentic. It seems that staff has changed since some of the prior glowing reviews.