4/10 Poor
Victoria L.
16 Mar 2025
Liked: Cleanliness
Addtl Guest Fee (over 8) Policy Not disclosed
The home & location were great. However, while the listing says the home sleeps 12 (& in another spot says 13) you will be charged for each guest over 8 ppl. I made the booking for 9 ppl (i forgot to update it to 7 before our check in) and no where in the list did it say there is an addtl guest fee of 25 per person, per night if the booking is for more than 8 ppl. The receipt after i made booking DID NOT itemize the HOST FEES,which is where addtl guest fee is included. I realized i was charged 100 for an addtl guest the day we check out when i clicked on the very tiny letter i that appears near host fees. I immediately messaged the host about this charge & the fact their listing does not properly disclose the circumstances which a guest is assessed this fee. The host said its their policy. I re-reviewed the listing and under Important information and the "You need to know" section it states " Extra-person charges may apply and vary dependingon property policy". I asked host where was i given oppty to review property policy? Theres no hyperljnk to it. The host didnt address this question. I contacted VRBO cust service & spoke to 2 reps who both agreed the listing did not properly disclose that addtl fees would be assesed for bookings of 9 guests or more. The host wouldnt refund 100 to me which is very disappointing. Be aware of hidden fees.
Victoria L.
Stayed 4 nights in Mar 2025