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Mercure Hotel Mainz City Center

3.0 star property

Photo gallery for Mercure Hotel Mainz City Center

Reception hall
Exterior
Bar (on property)
Reception
Privilege, Double Room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Pet-friendly
  • Breakfast available

Explore the area

Map
Kaiserstraße 7, Mainz, RP, 55116
  • Mainz Carnival Museums
    ‪8 min walk‬
  • Naturhistorisches Museum
    ‪11 min walk‬
  • Mainz State Theater
    ‪11 min walk‬
  • Mainz (QFZ-Mainz Finthen)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Privilege, Twin Room, 2 Single Beds

Privilege, Twin Room, 2 Single Beds

Privilege, Twin Room, 2 Single Beds

  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Double Room

Privilege, Double Room

Privilege, Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Living area

Hotel Hammer - Mainz Hauptbahnhof

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, (440)
The price is AU$162
for 1 room
includes taxes & fees
28 Feb - 1 Mar
Hotel Hammer - Mainz Hauptbahnhof

About the area

Mainz

A stay at Mercure Hotel Mainz City Center places you in the heart of Mainz, within a 10-minute walk of Sanctuary of Isis and Mater Magna and Landesmuseum Mainz. .This hotel is 0.5 mi (0.8 km) from Mainz Carnival Museums and 0.5 mi (0.8 km) from Provincial Museum of the Central Rhineland (Landesmuseum Mainz).

What's nearby

  • Mainz Cathedral - 13 min walk
  • Gutenberg Museum - 14 min walk
  • Rheingoldhalle - 15 min walk
  • Augustinerstrasse - 16 min walk
  • Gutenberg University - 6 min drive

Getting around

  • Mainz (QMZ-Mainz Train Station) - 2 min walk
  • Mainz Central Station Tram Stop - 3 min walk
  • Mainz (QFZ-Mainz Finthen) - 13 min drive

Restaurants

  • ‪Yorma's - ‬4 min walk
  • ‪Zenz Wirtshaus - ‬2 min walk
  • ‪Nirgendwo - ‬3 min walk
  • ‪Ayam Saman - ‬2 min walk
  • ‪Good Time - ‬3 min walk

About this property

Mercure Hotel Mainz City Center

Mainz hotel in Neustadt with a 24-hour front desk and a coffee shop
Mercure Hotel Mainz City Center offers 98 air-conditioned accommodations with laptop-compatible safes and hair dryers. Televisions come with satellite channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 98 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and shopping on site. Additional features at this hotel include discounted use of a nearby fitness facility and bike storage.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mainz? This hotel has 431 square feet (40 square meters) of space consisting of conference space and a meeting room.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Kaisers - Onsite bar.
Room service is available.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Height restrictions apply for on-site parking
  • Off-site parking within 328 ft (EUR 16 per day)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 24.50 for adults and EUR 18.50 for children
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Kaisers

Things to do

  • Bike parking
  • Bike storage
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (431 square feet)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Deep-pile carpet in room
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Satellite channels
  • TV

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Free local calls
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 35.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 18.50 for children
  • Nearby parking fee: EUR 16 per day (328 ft away)
  • Pet fee: EUR 15.00 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Mercure Mainz City Center
Advena Europa Hotel Mainz
Mercure Hotel Mainz City Center Hotel
Mercure Hotel Mainz City Center Mainz
Mercure Hotel Mainz City Center Hotel Mainz
advena Europa Hotel Mainz (ab 04/21 Mercure Mainz City Center)

Mercure Hotel Mainz City Center Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 143 out of 461 reviews
Rating 8 - Good. 203 out of 461 reviews
Rating 6 - Okay. 81 out of 461 reviews
Rating 4 - Poor. 28 out of 461 reviews
Rating 2 - Terrible. 6 out of 461 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Shoong Chook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
Within walking distance to trains station.
Stayed 1 night in Oct 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, well-kept, comfortable. Close to Altstadt. Convenient to public transportation and taxi. Good value.
Stayed 1 night in Sep 2024

4/10 Poor

Aamir

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away - No privacy - Doors cannot be locked
This was the first time I stayed at this particular hotel. Not going beat around the bush, here are negatives that are the reason for my ratings: - WiFi might as well not be provided, its that bad. I travelled for work but I could not get any work done because the WiFi disconnects ever 5 seconds - On the first day I asked for an Iron and it could not be provided because there were none left. Didn't bother me too much as I had some other clothes I could wear. On the second day I did get an iron but I was in the bathroom when a staff member knocked on my door. Instead of waiting, they actually just opened the door and walked in! I had to tell them to stay outside and then they closed the door and left. I have been travelling on business for years now and this has never happened! What is the point of even 'locking' the door if someone can just walk in? I don't recommend anyone staying at this hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in centre of Mainz
It was late when I got to Mainz but the hotel was easy to find and check in was quick and easy. Room was spot on for my time in the city. Everything was within walking distance and the main station is close by so getting anywhere by bus, tram or train is very easy
Stayed 4 nights in Aug 2024

4/10 Poor

Charles

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A C didn’t work for my entire stay and staff was fairly unhelpful.
Stayed 1 night in Jun 2024

10/10 Excellent

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Mainz
Lovely hotel, spacious room with windows that opened. Close to main Central Train Station, restaurants, supermarket and Old Town sites.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No air conditioning in the room. Hotel did not inform us before arrival that the air con was not working in road side rooms
Stayed 2 nights in Jun 2024

10/10 Excellent

Tanner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable option for Mainz.
The family room was great. I loved the two bedrooms. The shower was small but it was ok, there was a bit of mold, which I’ve come to get used to in Germany. I was so grateful for their awesome AC because it was very warm outside. It works well and it’s quiet. It is only in the main room though so we had to leave the doors open so the second room could cool down as well. The highlight was the breakfast, they had typical German choices but also warm scrambled eggs and bacon and a really cool machine the kids enjoyed using which made fresh pancakes. They also had Prosecco on the weekend which was nice to make a mimosa. The mattresses were firm but not uncomfortable and it seems that they have recently remodeled so the rooms are pretty and clean. My kids accidentally spilled something on the carpet and I grabbed some hotel towels to scrub it and the towel remained white which was nice to see. Parking was a bit difficult but it’s really close to the main train station, supermarkets, and a bank. The park across the street was nice to reach the river which was a nice 10-15 minute walk. The only problem was the part of the park immediately in front of the hotel had a lot of drifters and people drinking and sleeping on the playground equipment which made us avoid that part of the park.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic hotel, so clean and tidy. The staff were very friendly and helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Very nice and helpful front desk staff
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great value
Very comfortable stay. Friendly staff, good breakfast, high quality linens, comfortable bed, easy check in and out. Good location, short walk to train station and easy walk to centre. Quiet area at night, felt safe. Would return.
Stayed 3 nights in Dec 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for town and the staff were excellent and very friendly 👌
Stayed 3 nights in Nov 2023

4/10 Poor

Heidi, Cincinnati

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was fine, but I forgot some things in the room which were never "recovered," meaning that whomever entered the room after I left, decided to keep my stuff. I was very disappointed with that. If you are sure you won't forget stuff, it's a fine place.
Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great First Night in Germany
Great stay for one night. Breakfast was very nice.
Stayed 1 night in Jul 2023

4/10 Poor

Richard

Stayed 5 nights in May 2023

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Really nice hotel. We booked this last-minute and were very pleased with the staff, service, and property.
Stayed 1 night in Feb 2023

10/10 Excellent

GUILLERMO

Stayed 1 night in Sep 2022

8/10 Good

Yu hsiu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück ist gut
Stayed 3 nights in Sep 2022

10/10 Excellent

Alan

Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Don’t stay here
It is currently a construction site and should not be open to guests. The staff are extremely rude.
Stayed 1 night in Aug 2022

10/10 Excellent

Dennis

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Construction
Nice hotel One major issue. Construction work everywhere! Water is off during the day. Wish they would have said something before going to the bathroom! Also, no onsite parking. None. Down the street you can go to a parking garage.
Stayed 1 night in Jul 2022