I payed for a room at Aloft Florence Civic Center. The room was booked, payed for, and confirmed through Expedia. However, when I arrived to check in, I was informed I did not have a room because the owner and their families had taken all the available rooms. That's right, the owner was staying in the hotel. Despite saying they had rooms they did not, very unprofessional Aloft. It took two hours for Expedia to find me another room, I was in an Uber, and basically stranded. Luckily, I was able to get another rideshare, but had to take a room at the Red Roof Inn. Where I found a bunch of spiders in the bathtub. What a nightmare! I will never attempt to stay at Aloft Florence Civic Center, and definitely don't recommend making reservations at this Aloft.