We were not pleased with our stay at Lady Florence at all. Aside from a sizeable room and a great location, we have no other positives to say about staying here. Our check in process was rediculous. We have no idea how we would have gotten in to the building had it not been for the random person walking out. We rang the bell for 10 minutes and we're unable to call the owner because we were only using wifi on this trip, not cellular data. Once the owner arrived, he was very unfriendly and claimed I didn't have a reservation, yet I had my printed reservation with me. 15 minutes later, everything was "okay". The day we were checking out, we heard a different reservation buzzing for 10 minutes as well trying to get in. The set up of this B&B is odd, more like a hostel. You get checked in, are given the keys and don't see the owner again. Lady Florence lists "free breakfast" yet we were told nothing about it, never found it, and there was no one there to ask about it. Lastly, and possibly the most important during July in Florence, the air conditioner seemed to be on a timer. After 20 minutes it turned off and got very hot in the room. All in all, if you are only looking for a good location, then this is the place for you. We however, would not stay here again if you paid us.