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The Carlton Hotel

3.0 star property

Photo gallery for The Carlton Hotel

Family Room (Deluxe)
Lobby lounge
Interior
Terrace/patio
Dinner served

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Leas Cliff Hall
    ‪2 min walk‬
  • Folkestone Harbour
    ‪11 min walk‬
  • Folkestone Beach
    ‪15 min walk‬

Room options

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

Similar properties

Reception

Grand Burstin Hotel Folkestone

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.4 out of 5, (1203)
The price is AU$113
for 1 room
includes taxes & fees
8 May - 9 May
Grand Burstin Hotel Folkestone

About the area

Folkestone

With a stay at The Carlton Hotel, you'll be centrally located in Folkestone, within a 15-minute drive of Port Lympne Wild Animal Park and Gardens and Dover Western Docks Cruise Terminal. .This hotel is 9.2 mi (14.9 km) from Dover Castle and 9.5 mi (15.2 km) from Port Lympne Wild Animal Park.

What's nearby

  • Leas Cliff Hall - 2 min walk - 0.2 km
  • Leas Lift - 8 min walk - 0.7 km
  • Folkestone Harbour - 11 min walk - 0.9 km
  • Sandgate Beach - 11 min walk - 0.9 km
  • Folkestone Beach - 15 min walk - 1.3 km

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪The Bouverie Tap - ‬4 min walk
  • ‪Papa's Fish & Chips - Sandgate Road - ‬3 min walk
  • ‪Butty's - ‬5 min walk
  • ‪Gourmet Kitchen - ‬4 min walk

About this property

The Carlton Hotel

Victorian hotel with a 24-hour front desk and a restaurant
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. This Folkestone hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Stay in one of 70 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Victorian hotel include a fireplace in the lobby, a picnic area, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of The Carlton Hotel, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant serves dinner only. Reservations are required.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 132 out of 1003 reviews
Rating 8 - Good. 205 out of 1003 reviews
Rating 6 - Okay. 254 out of 1003 reviews
Rating 4 - Poor. 162 out of 1003 reviews
Rating 2 - Terrible. 250 out of 1003 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good. Clean it
Stayed 1 night in Dec 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what you expect

Avoid at all costs room was filthy black mould around bathroom no catch or lock on bathroom lift dont work windows held together by bits of metal and room is nothing like what they show on the website room was very small with only 1 cup 1 seat 1 bedside cabinet and its ment to be a double room ? We left after 2 hrs of booking in after seeing old men and young girls turning up a couple of times so could only guess whats going on here
Stayed 2 nights in Jan 2025

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
noise from other tenants shouting and slamming doors in the early hours and nothing done about it.
Stayed 1 night in May 2024

6/10 Okay

Bill

Travelled with family
Disliked: Amenities
I booked this property based on price and parking included. We stayed 3 days. Staff did not clean the room or empty litter bins during that time.
Stayed 3 nights in Dec 2024

6/10 Okay

Heidi

Disliked: Staff & service, property conditions & facilities

Tired but bed was clean and comfortable

Its okay, bed comfy enough and clean, room just looked a bit tired, but for the price its okay, tv reception is diabolical, could not watch at all. Curtains need rehanging (not my doing). If u wanna be close to town and facilities and not fussy its great
Stayed 1 night in Dec 2024

2/10 Terrible

Sarah-Jane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in reception 'checked us in and out' but no info on hotel facilities and both had rude, uncaring attitude. The interior is totally run down. The bed base in Room 110 was broken so bad nights sleep. The mattress and pillows too soft and old. Tge linen was nit the cleanest and towels small and hard. The floor was not straight, it had ripples in it. There were crushed nuts and food on the floor so obviously the room had not been cleaned carefully, if at all. Good thing we're not allergic to nuts!! The walls, ceilings and floors are paper thin, so could hear the man next door shouting at the person he was with and using the toilet. Could hear the people above us. Doors banging all night long. Pipes making noises all night. Surprised they dare charged what they do, even if comparatively cheap
Stayed 1 night in Dec 2024

2/10 Terrible

Phillip

Do not stay here

We didn’t stay we walked out .. there was no heating in the room on they was plywood for head board it was like walking into late 60/70s it all need remodeling the hotel was very dark ..the pictures on the web are not like the rooms ..no wonder they DO NOT GIVE REFUNDS they no people are going to walk out … they win all over …
Stayed 1 night in Dec 2024

8/10 Good

Faiza

Stayed 1 night in Dec 2024

2/10 Terrible

Kai

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Paul

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Caroline

Basic

Was very cheap so Basic room very dated shower was terrible no pressure at all and had to run for ages to get hot
Stayed 2 nights in Dec 2024

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff are very accommodating and polite. I have stayed a few times now and will be returning soon. Keep up the good work guys!

10/10 Excellent

R

Travelled with family
Liked: Cleanliness, staff & service

Great.people

You couldnt get more friendly people and so very nice . . The hotel is a bit dated but very clean . However the beds are way to thin so the sleep was a bit uncomfortable and walls are very thin so was awake at 6am listening to the neighbours radio. Perfect location for our trip.may stay there again
Stayed 2 nights in Dec 2024

10/10 Excellent

Gergana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Gergana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Kind and helpful staff. Fast Internet! Clean and comfortable room with amazing sea view! Very good transport connections ( close to the Folkestone central bus station). Lot's of opportunities for quick shopping, eating outside ( cafés, restaurants ATM ). Very satisfied! Thanks a lot for my perfect stay in Carlton hotel Folkestone, Kent, UK!
Stayed 5 nights in Dec 2024

8/10 Good

Joshua

Stayed 1 night in Dec 2024

10/10 Excellent

Gergana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Very clean and comfortable room with amazing sea view. Kind and helpful staff. Fast Internet! Very satisfied- i had really good stay! Thank you Carlton hotel!
Stayed 2 nights in Dec 2024

10/10 Excellent

Barbara

Liked: Staff & service
Disliked: Cleanliness
Very convenient for euro tunnel, bargain price .
Stayed 1 night in Dec 2024

6/10 Okay

Gary

Business traveller
Liked: Staff & service
You get what you pay for
Stayed 4 nights in Nov 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

4/10 Poor

Allan Derrick Siat, North Point

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Was aware of the low ratings for this hotel, but realized that it was really that bad when we got there. If not for the cheap price, i wouldn't consider staying there again. I guess you get what you pay for. 😔
Stayed 6 nights in Nov 2024

8/10 Good

Ercan

Stayed 1 night in Oct 2024

6/10 Okay

Trevor

Liked: Staff & service
Stayed 6 nights in Nov 2024