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Hey Lou Hotel Frankfurt Airport

Photo gallery for Hey Lou Hotel Frankfurt Airport

Terrace/patio
Dinner served, Regional cuisine, garden views
Reception
Standard Single Room, 1 Single Bed, Non Smoking
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

Map
Isarstrasse 2, Kelsterbach, HE, 65451
  • The Squaire
    ‪8 min drive‬
  • Deutsche Bank Park
    ‪13 min drive‬
  • Jahrhunderthalle
    ‪14 min drive‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Twin Room, 2 Single Beds, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Double Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Single Bed, Non Smoking

Standard Single Room, 1 Single Bed, Non Smoking

Standard Single Room, 1 Single Bed, Non Smoking

  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

NH Frankfurt Airport

  • Free airport shuttle
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (643)
The price is AU$150
for 1 room
includes taxes & fees
13 Apr - 14 Apr
NH Frankfurt Airport

About the area

Kelsterbach

Located in Kelsterbach, Hey Lou Hotel Frankfurt Airport is on a river, within a 15-minute drive of The Squaire and Deutsche Bank Park. .This hotel is 12.7 mi (20.5 km) from Financial District and 13 mi (20.9 km) from Jahrhunderthalle.

What's nearby

  • The Squaire - 8 min drive - 9.8 km
  • Deutsche Bank Park - 13 min drive - 18.5 km
  • Jahrhunderthalle - 14 min drive - 21.0 km
  • Frankfurt Trade Fair - 16 min drive - 23.4 km
  • Congress Center Messe Frankfurt - 17 min drive - 23.9 km

Getting around

  • Kelsterbach S-Bahn - 6 min drive
  • Frankfurt am Main Flughafen Regional Station - 8 min drive
  • Frankfurt Airport (FRA) - 9 min drive

Restaurants

  • ‪Congresium Conference&Event Center - ‬8 min walk
  • ‪Uferbar - ‬18 min drive
  • ‪WasserCraftWerk - ‬1 min walk
  • ‪NH Frankfurt Airport West - ‬5 min drive
  • ‪Schützenhaus - ‬5 min drive

About this property

Hey Lou Hotel Frankfurt Airport

Riverfront hotel with airport shuttle service and a 24-hour business center
Hey Lou Hotel Frankfurt Airport offers 234 air-conditioned accommodations with hair dryers and complimentary toiletries. Cable television is provided. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 234 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features gift shops/newsstands, wedding services, and a banquet hall.
At Hey Lou Hotel Frankfurt Airport, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Kelsterbach? This hotel has 1421 square feet (132 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is complimentary (available on request).
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM.
Craft-Beer-Brewery - Overlooking the garden, this brewpub specializes in Regional cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Brauhaus - Onsite theme restaurant. Open select days.

Languages

Dutch, English, French, German, Italian, Portuguese, Romanian, Serbian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Parking on site (EUR 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19.95 for adults and EUR 9.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brauhaus
  • Craft-Beer-Brewery

Things to do

  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Hiking/biking trails

Family friendly

  • Children's games
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 1,421 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 19.95 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.95 for adults and EUR 9.95 for children
  • Self parking fee: EUR 15.00 per day
  • Pet fee: EUR 19.95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Hotel Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West
Comfort Frankfurt West

Hey Lou Hotel Frankfurt Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 319 out of 737 reviews
Rating 8 - Good. 256 out of 737 reviews
Rating 6 - Okay. 95 out of 737 reviews
Rating 4 - Poor. 40 out of 737 reviews
Rating 2 - Terrible. 27 out of 737 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Neil richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Nice people,very clean and pleasant
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was facing a 12-hour layover at the airport and this comfortable hotel was the perfect solution. It’s quiet, modern and clean, affordable and they offer a free shuttle (limited hours, so check your schedule).
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Leroy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
A very unpleasant experience.
I stayed for 3 nights at the hotel during a business trip to Kelsterbach. On the first night, I jumped into the bed and felt something crawling on me. I notice there were bugs in the bed. I went to complain at reception and was told there were no available rooms so I could not switch rooms. There was no offer to deal with the bugs in my bed. I had to strip the bed myself and kill 6 bugs before remaking it. I was unable to get any sleep that night. The next day my room was changed and the rest on my trip was pleasant.
Stayed 3 nights in Dec 2024

10/10 Excellent

patrizia

Stayed 1 night in Nov 2024

6/10 Okay

Brad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok stay
One of the front desk employees was helpful although overwhelmed at check in. Another employee basically ignored everyone
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnite travel option
Comfortable, easy, and quiet
Stayed 1 night in Nov 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with shuttle to / from airport
Perfect place to stay close to Frankfurt airport Great shuttle service
Stayed 1 night in Nov 2024

8/10 Good

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful. I found really useful that they had adaptors available as I didn't have one, so I was able to charge my phone. I would have preferred if the hotel had shampoo and conditioner, instead of just one gel for body and hair. Maybe putting charging points in the room would be helpful as everyone needs to charge their phones and there were not that many adaptors available.
Stayed 1 night in Nov 2024

8/10 Good

James P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable but dependent on shuttle service
This is an affordable and clean place. However, you are dependent on their shuttle bus to get there and back. It takes a break during the middle of the day - when we arrived. It costs us e35 for a taxi to get there (the alternative was to wait 3 hours). The shuttle only runs every hour. It would also be a good idea to share where at the airport the shuttle arrives before checking in.
Stayed 1 night in Nov 2024

10/10 Excellent

edward

Stayed 3 nights in Oct 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Good water pressure. Very nice bed
Stayed 1 night in Nov 2024

2/10 Terrible

Orr

Disliked: Cleanliness, staff & service, property conditions & facilities
No service
Stayed 1 night in Oct 2024

10/10 Excellent

Yassin

Very convenient, location wise
Stayed 1 night in Oct 2024

8/10 Good

Anna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
2 adults, 1 child. No extra pillow or blanket for my child. Otherwise, it was a good stopping point near the airport before more traveling
Stayed 1 night in Oct 2024

8/10 Good

Lois F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but in an odd location
This was listed as an airport hotel. It was quite a distance from the airport, in an industrial park with no restaurants in walking distance. The on-site restaurant/bar were already closed when we arrived. Check-in was at a kiosk - I think there was a staff person somewhere but we didn't need assistance. The bed was very comfortable but the room was too warm and I couldn't turn on a/c - called the desk and was told nothing could be done then. I mentioned it the next day and was told there is no a/c, only heat. Breakfast was good and we were amused by the robot-busser rolling around. One final point: the free shuttles to/from Frankfurt run once/hr, there is no service from the hotel after 10:30 am until 4 pm; and from the airport none after 11 am until 4:20 pm.
Stayed 1 night in Sep 2024

10/10 Excellent

Paula

Stayed 2 nights in Sep 2024

8/10 Good

Tim, Sammamish

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and property are nice…but be sure to check the property website for airport shuttle hours - we had to take a $35 taxi because they dont operate all hours. Also beware that property does not respond to expedia platform messages nor do they answer the telephone at night, not for me and not for expedia customer service.
Stayed 1 night in Oct 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Dina

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
This property was on an industrial zone, and we didn't see any restaurants or shopping center within walking distance.
Stayed 1 night in Sep 2024

6/10 Okay

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Electronic check in didn’t allow early checkin before 3pm (ie 2:55pm without penalty. Bargelocks behind hotel was cool to watch.
Stayed 1 night in Oct 2024

8/10 Good

Robert, New Port Richey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
The automated check- in is slow and cumbersome, I prefer a live person at check in. One lone employee to deal with all these people, understaffed here. Then our room and the substitute had a non functioning TV. Third room has a very foul odoured bathroom. Gross. However Andrew was excellent in helping us, he was kind and polite. Great employee ! Hotel Shuttle has no service for 5.5 hours midday. Terrible.!
Stayed 1 night in Oct 2024

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Limited dining and transportation
Stayed 2 nights in Sep 2024

10/10 Excellent

Amy, Webster Groves

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a self check-in process but very easy to complete. The staff were pleasant and helpful. The restaurant/bar was great with a very nice atmosphere. It was a last minute hotel find and we were a little wary as we were not familiar with the brand however, we were extremely happy with Hey Lou!
Stayed 1 night in Sep 2024