2/10 Terrible
Sharon, Monticello
Travelled with partner
30 Sept 2024
Disliked: Cleanliness, property conditions & facilities
We were given a room on the first floor. The room smelled musty and was extremely damp. We put air fresheners in the room but EVERYTHING in the room was damp including the bedding. When I complained at the desk they offered us another room. After moving all our things to the new room the front desk person came and told us that we needed to make sure the window in the old room was shut, as if that was why the room was musty and damp. We never opened the window so I’m not sure how the room got so damp. The second room was marginally better but overall the whole experience was horrible. Towels were scratchy. There were chunks of the vanity missing. The bottom of the tub was dirty/stained and had hair in it. The carpet on the stairs is filthy and matted down. The handrail is literally black from peoples hands using it. There was no A/C in the hallways and it was very hot. I think they turn the A/C off in the rooms as well and that’s probably why everything is humid and damp.
Sharon
Stayed 3 nights in Sep 2024