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Microtel Inn & Suites by Wyndham Gatlinburg

2.0 star property

Photo gallery for Microtel Inn & Suites by Wyndham Gatlinburg

Exterior
Lobby
Free daily continental breakfast
Room, 2 Queen Beds, Non Smoking (Efficiency)
Desk, iron/ironing board, cots/infant beds, rollaway beds

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Bar
  • Air conditioning
  • Free WiFi

Explore the area

Map
211 Historic Nature Trl, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪1 min walk‬
  • SkyPark
    ‪3 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Efficiency)

Room, 2 Queen Beds, Non Smoking (Efficiency)

Room, 2 Queen Beds, Non Smoking (Efficiency)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Gatlinburg

With a stay at Microtel Inn & Suites by Wyndham Gatlinburg in Gatlinburg (Downtown Gatlinburg), you'll be steps from Gatlinburg Convention Center and Gatlinburg Space Needle. .This hotel is 0.5 mi (0.8 km) from Great Smoky Mountains National Park and 0.5 mi (0.9 km) from Ripley's Aquarium of the Smokies.

What's nearby

  • Gatlinburg Convention Center - 1 min walk - 0.1 km
  • Gatlinburg Space Needle - 2 min walk - 0.2 km
  • SkyPark - 3 min walk - 0.3 km
  • Ripley's Aquarium of the Smokies - 11 min walk - 0.9 km
  • Anakeesta - 11 min walk - 1.0 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬3 min walk
  • ‪Sugarlands Distilling Co. - ‬3 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬3 min walk
  • ‪Smith & Son Corner Kitchen - ‬2 min walk

About this property

Microtel Inn & Suites by Wyndham Gatlinburg

Hotel with 10 restaurants, steps from Gatlinburg Convention Center
Microtel Inn & Suites by Wyndham Gatlinburg offers 86 accommodations with hair dryers and irons/ironing boards. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 86 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
Grab a bite to eat at one of the hotel's many dining establishments, which include 10 restaurants and 4 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.
Microtel Inn & Suites by Wyndham Gatlinburg has 10 restaurants serving breakfast only.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • 10 restaurants
  • 4 bars/lounges
  • 4 coffee shops/cafes
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 6.0 per stay

Payment types

Important information

Optional extras

  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 6.0 per stay
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Masks are required at the property for guests without COVID-19 vaccination

Property is also known as

Microtel Inn Gatlinburg
Microtel Inn Wyndham Gatlinburg
Microtel Inn Wyndham Hotel Gatlinburg
Microtel Inn Wyndham Gatlinburg Hotel
Microtel Hotel Gatlinburg
Gatlinburg Microtel
Microtel Gatlinburg
Microtel Inn Gatlinburg Hotel Gatlinburg
Microtel Inn & Suites by Wyndham Gatlinburg Hotel
Microtel Inn & Suites by Wyndham Gatlinburg Gatlinburg
Microtel Inn & Suites by Wyndham Gatlinburg Hotel Gatlinburg

Microtel Inn & Suites by Wyndham Gatlinburg Reviews

Reviews

6.6
Rating 10 - Excellent. 254 out of 1002 reviews
Rating 8 - Good. 236 out of 1002 reviews
Rating 6 - Okay. 214 out of 1002 reviews
Rating 4 - Poor. 137 out of 1002 reviews
Rating 2 - Terrible. 161 out of 1002 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
It was great for the price
Stayed 2 nights in Jan 2025

2/10 Terrible

Charlsey

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a room because our friends were booking a room there. Our friends arrived before us, and found the room to have dead bugs in the floor, Bedbug stains on the bed, and dried urine on the toilet. When we arrived, we asked to cancel our reservation. I didn’t want to be charged as a no-show but the front desk lady would not let us check in. She was very rude and yelled at me saying I’d never even seen the room even though our friends had similar rooms with all the same issues. I tried calling regarding the cancellation policy.. the property manager MJ yelled at me and refused to send me any information saying I never even saw the room and hung up on me. Very poor management and very unfriendly service. Do not book here!
Stayed 2 nights in Jan 2025

6/10 Okay

Caitlin

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The building definitely needs a bit updating. The rooms were clean, but the bathroom didn't have a fan. You can't beat the location though. We stayed there for a few nights in May, 2024, and were able to easily come and go from the hotel to downtown Gatlinburg without driving. The hotel has parking underneath. Staff were friendly in the lobby.
Stayed 2 nights in May 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom was not clean. Only 1st floor available - elevator out of service.
Stayed 1 night in Jan 2025

6/10 Okay

Kenneth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was shocked that this was Wyndam. I expected better. Would not recommend to anyone.
Stayed 3 nights in Dec 2024

6/10 Okay

John

Stayed 1 night in Jan 2025

8/10 Good

Shelly, Johnson City

Travelled with partner
Liked: Property conditions & facilities
Hotel was in a good location for food and activities, but off the main strip.
Stayed 7 nights in Dec 2024

6/10 Okay

Marlene

Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Nice place but staff could be more helpful.

Stay was a quick weekend trip. Hotel was very convenient to where I needed to be. Staff was friendly but not overly friendly. Nothing was explained to use where anything was or what to do if we needed anything. Rooms were clean and ready. Did say anything about me being charged and I signed nothing when I checked out.
Stayed 2 nights in Jan 2025

6/10 Okay

Adam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Price for pets
Stayed 3 nights in Jan 2025

4/10 Poor

Krystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Last Resort

We reserved a double queen according to Hotels.com wording, but got a one queen bed very small room. I was told website was wrong. The motel could use some updating and upgrading.
Stayed 4 nights in Dec 2024

8/10 Good

Alex C

Travelled with family
Liked: Cleanliness, staff & service
The lady at the front desk was always pleasant and helpful. The cleaning staff did a great job. It did not smell bad and was always clean. It’s an older property and doesn’t seem to have been renovated so there is wear and tear. It is not luxurious by any means. The breakfast area is small and gets congested during high season but if you want to be in the middle of all of the downtown Gatlinburg attractions, you can’t beat this location. It definitely saves you from fighting the traffic and finding/paying for parking.
Stayed 7 nights in Dec 2024

8/10 Good

Nancy

Disliked: Property conditions & facilities
It was ok
Stayed 2 nights in Dec 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and close to the downtown strip
Stayed 3 nights in Dec 2024

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They wouldn’t let us check in early because they said they still had to clean the room. We waited around all day and finally at 4 we were able to enter the room. There was human hair all over the floors, floors were sticky, human hair and BLOOD in the bed. the shower had pink and black mold growing in the grout and the toilet was very obviously not wiped down at the least. I swear that there was a 2-way mirror right behind the bed when I tested it. I have stayed in motels that were questionable but this was the most disgusting experience. We asked for new sheets and the staff, eating pizza were annoyed and only gave us two fitted sheets instead of actual sheets and pillow cases. When we told them about the room they said, “okay sorry”. We decided to check out immediately and go to another hotel. They wouldn’t give us a receipt or any papers to let us know that we were officially checked out. No refund or accommodations offered whatsoever. Btw, the breakfast is a joke. It’s stale cereal(no milk) and off brand breakfast sweets from a gas station.
Stayed 1 night in Dec 2024

6/10 Okay

Sandra

Travelled with family
Disliked: Staff & service
Liked the location and convenience of parking. Desk employees were not helpful or engaging. Rarely looked up from phones, etc. when entering hotel or walking by front desk. Room floors, microwave, refrigerator and bathrooms could have been cleaner. There was food left in the microwave from a previous guest, cabinet that appliances were on was broken and leaning on one side. Smoke alarm in one room was hanging from the ceiling. Shower rod in one bathroom was incorrectly installed and shower curtain would not close, causing floor to be soaked each use.
Stayed 5 nights in Dec 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
No good reception
Stayed 1 night in Dec 2024

2/10 Terrible

Valerie

Travelled with partner
Disliked: Staff & service
Very rude staff!!!
Stayed 1 night in Dec 2024

6/10 Okay

Valerie

Travelled with partner
Disliked: Staff & service, amenities
Employees were so rude and not helpful what so ever on answering any questions we had.
Stayed 1 night in Dec 2024

8/10 Good

Julie, Saint Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient if we had wanted to do the tourist thing. But crowds were too much. Wanted to experience Anakeesta, but did not, due to crowds
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Reah

Stayed 3 nights in Dec 2024

2/10 Terrible

Jada

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was crap.
Stayed 1 night in Dec 2024

2/10 Terrible

Liju R

Disliked: Staff & service
Sleepless night!! Some one was knocking on the door 3 am early morning.
Stayed 1 night in Dec 2024