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River Terrace Resort & Convention Center

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Signature Room, 2 Queen Beds, River View
Exterior
Exterior
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Pool
  • Parking included

Explore the area

Map
240 River Road, Gatlinburg, TN, 37738
  • Ripley's Aquarium of the Smokies
    4 min walk
  • Traffic Light #5
    4 min walk
  • Subway
    4 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    69 min drive

Room options

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

  • 18 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Balcony

Signature Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, River View

Signature Room, 2 Queen Beds, River View | Balcony view

Signature Room, 2 Queen Beds, River View

  • 27 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

  • 56 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

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The price is AU$236
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About the area

Gatlinburg

With a stay at River Terrace Resort & Convention Center in Gatlinburg (Downtown Gatlinburg), you'll be a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes by foot from Great Smoky Mountains National Park. .This resort is 0.3 mi (0.5 km) from Anakeesta and 0.3 mi (0.5 km) from SkyPark.
View more Resorts in GatlinburgOpens in a new window

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk
  • Anakeesta - 5 min walk
  • SkyPark - 6 min walk
  • Gatlinburg Space Needle - 7 min walk
  • Gatlinburg Convention Center - 8 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬5 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Subway - ‬4 min walk
  • ‪Ole Red - ‬6 min walk

About this property

River Terrace Resort & Convention Center

Resort with free parking, a short walk to Ripley's Aquarium of the Smokies
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 205 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and irons/ironing boards.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this resort include gift shops/newsstands, a picnic area, and a banquet hall.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath or shower
  • Hairdryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 396 out of 1007 reviews" "
Rating 8 - Good. 304 out of 1007 reviews" "
Rating 6 - Okay. 148 out of 1007 reviews" "
Rating 4 - Poor. 99 out of 1007 reviews" "
Rating 2 - Terrible. 60 out of 1007 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda, Fernandina Beach

Liked: Cleanliness, property conditions & facilities
Every one of the staff were awesome! Can’t wait to come back. Convenient and cozy.
Stayed 2 nights in Sep 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area , really enjoyed our stay.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
The stay was really enjoyable the staff were friendly and helpful. I wish the restaurant would have been open, I really enjoyed it in the past. The rooms were clean and well maintained.
Stayed 2 nights in Sep 2024

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Good price, great location within walking distance to about everything. I really liked the room setup and it was clean. The only drawback was that it could use some updating.
Stayed 2 nights in Sep 2024

6/10 Okay

randy

Stayed 2 nights in Sep 2024

2/10 Terrible

Rodney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, compared to the online view of the company the actual on site view is completely different. There were bugs in the room, the phone didn’t work, linen was dirty. Even after reporting the situation to the front desk, I was told they would address the bug and phone issues but unfortunately that didn’t happen. I would not return due to false advertisement & the bug issues.
Stayed 5 nights in Sep 2024

8/10 Good

Jimmy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room
Stayed 2 nights in Sep 2024

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and close to everything.
Stayed 2 nights in Sep 2024

6/10 Okay

Guillermo

Liked: Cleanliness, staff & service, room comfort
Room had broken blinds, could see snide room at night if light was on
Stayed 1 night in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
A little Gem in a beautiful setting.
We absolutely love the location of this place and the staff was lovely. The lobby was clean and the room was clean. It is a much older property with an amazing view, but the beds were like rocks. I was disappointed to know the restaurant has been closed since Covid due to no staff, which is really sad. I think they need to update their marketing page to say no restaurant because the building is there, but it hasn’t been open since Covid. Otherwise, a great facility and we will definitely stay here again.
Our lovely view
Coffee In a peaceful setting
Stayed 2 nights in Aug 2024

2/10 Terrible

Heather

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 3 nights in Aug 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the main drag.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Stayed 1 night in Sep 2024

4/10 Poor

Breezi

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately, my stay was marred by several issues: Room Key Problems: My room cards malfunctioned three times, which was quite inconvenient. Vending Machine Issues: The vending machines were consistently out of order. Despite being advised by staff to use a different machine, it was also non-functional. An out-of-order sign would have been helpful. Shower Temperature: The shower fluctuated between warm and extremely hot, posing a risk to my safety. (luckily it wasn't my children) Room Condition: The room had ripped carpet and ants in the bathroom. Additionally, the TV remote was not working despite a maintenance request. (and they never showed up) Vehicle Damage: Upon returning to my car, I noticed damage to the bumper and a small dent, presumably caused by a light blue vehicle. Cleaning Issues: The room was not cleaned properly, as a Gatorade bottle was left by the nightstand and bed. I think the only great thing about that place was one of their Female employees was very sweet!
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. This was our second time, and there will be a third time next year. Love everything!
Stayed 5 nights in Aug 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this hotel very clean, spacious and convenient to everything.
Stayed 2 nights in Aug 2024

10/10 Excellent

MARK, Dallas

Stayed 1 night in Aug 2024

10/10 Excellent

james W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location,staff,parking
Stayed 3 nights in Aug 2024

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn't like was the walk up the steep ramps to our room. Everything else was great.
Stayed 3 nights in Aug 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay again!!!
We've stayed here multiple times and it's always great! The staff is incredibly friendly and our room is always clean.
Stayed 2 nights in Aug 2024

6/10 Okay

Chuck

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
My room had the river view and I loved it! Too bad they do not offer breakfast.
Stayed 3 nights in Aug 2024

8/10 Good

Joyce

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was extremeley friendly and helpful. I should have paid the extra $ for the updated room because my room was musky smelling. Great location.
Stayed 1 night in Aug 2024